Client Service Representative

6 days ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Customer Service/Work from home/Quebec, Montreal, Toronto/_

This position is temporary for 9 months with a high probability of contract renewal and conversion to a permanent position.

Reporting to the Advisor Relations Supervisor, you will:

- Answer incoming calls in an efficient & professional manner, active listening is essential
- Provide accurate and detailed responses for phone inquiries
- Follow-up on pending requests
- Escalate outstanding issues to Supervisor in a timely fashion
- Ensure every interaction is memorable using the STAR qualities (Seamless, Trustworthy, Attentive, and Resourceful)
- Actively participate in a daily management meeting for process and improvements

Your career path looks like this:

- Ideally 2-3 years of call center/processing experience in the mutual fund industry
- Completion of IFIC Operations course (asset)
- Fluent in both French and English due to frequent interactions with English and French speaking colleagues and partners
- Strong analytical and organization skills
- Must be able to provide optimal service and support to advisors
- Must be able to work in a fast-paced environment
- Eager to learn new process and procedures
- Adapts quickly to change

RSRIA

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

  • Client Service Representatives

    20 hours ago

    King City, Ontario, Canada King Animal Hospital Full time

    Join Our Veterinary Team in King City, OntarioAt King Animal Hospital, we've built a modern, independently owned facility—and a culture—centered on employee wellness, career growth, and exceptional patient care.We're hiring passionate veterinary professionals, including Registered Veterinary Technicians (RVTs), Veterinarians (DVMs), Board-Certified...

  • Répartiteur(Euse) - Service Funéraire

    2 weeks ago

    Quebec City, Canada STES Services Conseils - Client service funéraire - Québec Full time

    Une superbe entreprise avec des valeurs très humaines, basée à la ville de Québec, recherche une nouvelle personne responsable de l’aspect de la coordination des événements funéraires. Le rôle sera de soutenir la répartition du travail lors des événements pour le service funéraire des clients, la coordination du travail des collègues ainsi...

  • Client Service Representative

    2 weeks ago

    King City, Canada King Animal Hospital Full time

    King Animal Hospital, a newly constructed Equine and Small Animal Referral and Emergency Hospital, is seeking Client Service Representatives to join our team! Our hospital is a 60,000-square-foot, state-of-the-art facility located on 50 acres in King City, Ontario, and will offer specialty referral, rehabilitation, and emergency services. The Client...

  • Client mystère/cliente mystère vanier

    2 days ago

    Québec City, Canada C3 Client Satisfaction Inc. Full time

    Description de l'entreprisePionnière dans le contrôle de la qualité du service à la clientèle, depuis 1997, C3 Client Satisfaction est une agence québécoise qui se spécialise dans la recherche de satisfaction client sur le terrain par les audits, les enquêtes et les entrevues clients pour tous les types de commerces de détail et de service, à...

  • Bilingual Customer Service Representative

    1 week ago

    Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Customer Service Representative

    1 week ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    **Employer**: iA Financial Group - **Office**: 1080, Grande Allee West - **Location**: Québec, Quebec - **Other Possible Location(s)**: Montreal, Quebec - **Job category**: Customer Service and Administrative Support - **Job ID**: JR10024592 - **Job type**: Permanent Job **Description**: **Customer Service Representative** **Permanent Full-Time Position -...

  • Bilingual Client Service Representative

    5 days ago

    Québec City, Canada IG Wealth Management Full time

    POSITION SUMMARYThe Client Relations department is a critical business function and enabler of strategic transformation initiatives impacting IGWM. As a central resource for Advisors, Clients and internal business partners, Client Relations provides support for new product launches, technologies and processes that are key to the success of...

  • Client Representative, Billing Inquiries

    5 days ago

    Quebec City, Canada Bell Full time

    Req Id: 424007 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...

  • Customer-service-representative

    1 week ago

    Quebec City, Canada Widescape Full time

    **Responsibilities**: About us We are professional, agile, and our goal is to Widescape is a powersports company based in Saguenay, Québec. Creators of the first-ever stand-up snowmobile on the market, we are outdoor enthusiasts, wilderness wanderers and adventure seekers. Our mission is to bring a more active, more accessible and more immersive outdoor...

  • Client Service Representative

    3 days ago

    King City, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...