Customer Service Representative

7 days ago

Burnaby, Canada Seccan Full time

**A Well-Cut Key**

At **SECCAN**, every key matters.

Not just the ones we sell, but the ones we forge, day after day, through our relationships, our actions, and our way of working together.

Our culture isn’t a rigid lock or a complicated mechanism. It’s a living system built on respect, collaboration, boldness, and a constant drive to do things right. Together, we unlock the doors to the future through shared ideas, challenges met, and a collective commitment to deliver excellence.

Here, every employee leaves a unique imprint, and it’s the combination of all these pieces that makes SECCAN much more than just a supplier, it makes us a close knit team, grounded in real, tangible values. Because when you work in access mechanisms, it only makes sense to value openness.

Welcome to a culture where your contribution truly matters and where we believe that great hardware means nothingwithout a solid team behind it.

We have an immediate opening for a Customer Service Representative to provide superior service to new and existing customers. If you are a motivated self-starter who is organized, detail oriented and thrives on challenge, then this may be the opportunity you have been looking for.

**MAIN TASKS & RESPONSIBILITIES**

The main responsibility of a CSR is to provide exceptional customer service, promptly addressing inquiries and concerns, maximizing opportunities for upselling and cross-selling, and ensuring overall customer satisfaction.

**Customer Care**
- Provide outstanding customer care and support to all Customers.
- Provide exemplary service for walk-in Customers.
- Communicate product benefits and pricing to potential customers to generate sales.
- Collaborate with sales team and marketing on different programs and for potential closure strategies.
- Gather feedback on customers about our service and support and relay the information to the appropriate team.
- Maintain and update the records of customers interactions and sales activities.

**Market and Product Knowledge**
- Stay up to date on the industry trends, markets, and competitors.
- Expand knowledge by participating in training sessions and vendors programs.

**Administrative Tasks**
- Accurately enter and process customer orders into the system
- Verify order details, pricing, and product availability.
- Perform administrative tasks as requested.
- Generate and process invoices accurately.
- Manage online orders, process payments, and confirm order status.
- Handle Return Goods Authorizations (RGAs) by reviewing and approving return requests.
- Process credits and refunds in accordance with company policies and procedures.
- Collaborate with the finance team when required.

**Special Projects and Cross-Departmental Support**
- Collaborate with cross-functional teams on special projects and initiatives aimed at improving customer experiences, operational efficiency, and revenue growth.
- Provide expertise and resources to support different departments, fostering a culture of teamwork and shared goals.
- Participate in ad-hoc assignments and projects as directed by senior management to address evolving business needs and challenges.

**Job Types**: Full-time, Permanent

Pay: $47,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Experience**:

- Customer service: 2 years (required)
- Counter Sales: 2 years (preferred)
- Door Hardware: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Burnaby, Canada Mountain West Studios Full time

    We are looking for an exceptional person to join our team as a Customer Experience Representative. The Customer Experience Representative will play an important role supporting both the schoolday and grad coordinator by handling customer queries & requests in the busy period. **Responsibilities**: - Entering and handling customers requests in the CRM. -...

  • Customer Service Representative

    5 days ago

    Burnaby, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    7 days ago

    Burnaby, Canada White House Design Company Inc. Full time

    Our drive for continuous improvement mandates the addition of a Customer Service Representative. Read on if you have the talent and passion to join us! Sympli stands for inclusivity and so do you! The Customer Service Representative is responsible for providing quality frontline service to clients in order to build and maintain solid customer relationships....

  • Customer Service Representative

    3 days ago

    Burnaby, Canada Mountain West Studios Full time

    Do you love working with people? Have a sparkling personality? We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period. **Responsibilities**: - Entering and handling customers...

  • Customer Service Representative

    7 hours ago

    Burnaby, Canada Mountain West Studios Full time

    Do you love working with people? Have a sparkling personality? We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period. **Responsibilities**: - Entering and handling...

  • Customer Service Representative

    2 weeks ago

    Burnaby, Canada Artisan Plumbing & Heating LTD. Full time

    **CUSTOMER SERVICE REPRESENTATIVE NEEDED AT ARTISAN PLUMBING & HEATING!** Artisan Plumbing & Heating has been in business for 32 years with a solid customer base. We service the lower mainland for plumbing, heating and emergency services. We are looking to expand our team with a customer service representative. **REQUIREMENTS**: - Excellent positive...

  • Customer Service Representative

    5 days ago

    Burnaby, British Columbia, Canada City of Burnaby Full time

    Competition No: Duration: Regular Full TimeSalary: $5,213 – 5,422 – 5,647 – 5,883 – 6,128/month (2024 Rates)Schedule:Special Notes:Last Updated: 12/8/25We are looking for compassionate and experienced police communications operators who are able to make quick and accurate decisions and are able to communicate effectively both orally and in writing....

  • Customer Service Representative

    2 weeks ago

    Burnaby, Canada TravelVAX Full time

    Job description: We are a local Travel medicine and vaccination clinic (travelvax.ca). We are looking to expand our reach by recruiting a professional, sales driven, enthusiastic, and reliable Sales Representative to help grow with our young company. There is room to develop within our organization as we expand to other services and expand our team. Are you...

  • Customer Service Representative

    7 days ago

    Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    As Vancouver’s largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team! We are seeking a full-time customer service representative to join our Customer Service team. With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the...

  • Customer Service Representative

    1 week ago

    Burnaby, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...