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IT Projects Tech Specialist

2 weeks ago

North York, Canada Reflex Integrated INC Full time

Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end to end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled IT Project Tech Specialist to join our Team in our Toronto office. This position will report to the IT Projects Manager.

**Roles and Responsibilities**
- Help the project team to analyze, plan, and develop requirements and standards in reference to scheduled project
- Update and maintain production technologies ensuring proper maintenance and installation
- Document infrastructure, setup, procedures after projects are completed
- Work with other teams within Reflex to share information and provide technical guidance
- Collaborate with project managers to make plans for projects
- Coordinate with clients to make sure they are clear about deliverables (remote/onsite)
- Communicate with subcontractors to make sure that requirements, work orders, guidelines are clear and performed correctly and in a high professional manner
- Manage Joining domains and transferring profiles
- Work with legacy systems, checking, and ensuring compatibility
- Perform post-resolution follow-up and Troubleshoot issues arising after projects are completed
- Some onsite work may be required
- Night work may be required occasionally

**Qualifications and Experience**
- A university or college degree/diploma in computer networking or IT related field
- Proven work experience as IT Project Tech or similar role
- Experience in hardware and software installation and troubleshooting.
- Knowledge of general networking and IP
- Experience in Windows scripting and IT troubleshooting
- Hands on knowledge of Windows 7, 10, Active Directory - Windows Server 2012, 2016, 2019, Microsoft suite MSP services, Antivirus, and security.
- Experience working on Cisco Meraki, Ticketing, and reporting system and Project Management
- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
- Hands-on experience with project management tools
- Strong interpersonal and client service skills
- Ability to work with people (clients and internal staff) in a professional manner.
- Ability to support customers in a tactful and effective manner.
- Show understanding and relate to customers.
- Self-motivated mindset to drive results
- Open minded, team player, with a willingness to learn and improve
- Fluency in French is an asset

**Benefits**
- Extended health care (including prescription drugs)
- Dental and Vision care
- Disability insurance
- Life insurance

Please note that any offer of employment will be conditional to references and criminal background check.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
Due to COVID-19, the role will temporarily be a combination of work from home and work from the office/client sites.

Ability to commute/relocate:

- NORTH YORK, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT Technician: 3 years (preferred)

Work Location: Hybrid remote in NORTH YORK, ON