Security Concierge

2 weeks ago

Edmonton, Canada Westbow Group of Companies Full time

**Who we are**

Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:

- We work hard, we work smart
- We build lasting value
- We are creative and innovative
- We have fun
- We care
- We act with integrity

**About the role**

As a Security Concierge, you’ll be the first point of contact and a key presence in creating a safe, welcoming, and professional environment for residents, visitors, and contractors. This dynamic role blends customer service with security, requiring you to proactively patrol the premises, respond to incidents and emergencies, and provide helpful support to everyone who walks through the door. You’ll be responsible for offering exceptional customer service to tenants, de-escalating tense situations, and ensuring daily operations run smoothly while maintaining a clean and safe work environment.

*We are hiring for full-time and part-time positions*

**Hourly Rate**: $18.00/per hour.

**What you’re great at**
- Strong customer service skills, with a positive attitude and a commitment to providing a high level of service.
- Excellent verbal and written communication skills, with the ability to remain calm and professional in stressful situations.
- Strong problem-solving skills, including the ability to handle conflict and resolve disputes effectively.
- Ability to notice and document important details in security situations, incidents, and day-to-day operations.

**What we’re looking for**
- Familiarity with security procedures and emergency protocols. Previous experience in security or safety roles is preferred.
- Proficient knowledge of Microsoft Office 365
- Must be able to stand, walk, or patrol the property for extended periods and handle physical tasks related to security duties (e.g., crowd control).
- Comfortable using basic technology, such as security systems, radio communication, and computers for report writing
- Previous experience in security, concierge, or customer service roles preferred.
- Ability to work flexible hours, including evenings, overnights, weekends, and holidays.

**What you can expect from us**
- Medical and Dental benefits package
- RRSP Matching program
- Investment opportunities with Westbow Capital
- New home discounts
- Professional development opportunities
- Supportive team and leadership staff
- Casual and energetic work environment
- Flexible work schedules
- Fun and inclusive company events
- Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

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