Concierge

ONE Properties (ONE) is seeking a **Concierge** to join the vibrant, fast-paced team at one of our high-rise purpose-built rental properties in Edmonton Alberta.

**The Opportunity**

The Concierge is responsible for creating an exceptional experience for residents living at the property. This position will appeal to a trustworthy, responsible individual who has a positive demeanour, is outgoing, enjoys people and creating a welcoming environment for them to call home. They are responsible for exceeding resident expectations, providing excellent resident experiences during the tenure of tenancies. Responsibilities include greeting residents and accepting resident requests and concerns, overseeing deliveries to residents, coordinating resident access and liaising with the security contractor.

Concierge reports to the Property Manager.

**Accountabilities**

**Operations**
- Manage and monitor the building surveillance system.
- Manage resident, visitor and trades access, including issuing access fobs and maintaining the related database, signing out suite keys, etc.
- Monitor package and other deliveries.
- Assist with community professional resident communications, ensuring consistency in messaging.
- Liaise with community police services regarding investigations.
- Assist with the booking of resident move-ins and move-outs.
- Other duties as required by the Resident Experience Manager.

**Customer Service**
- Greet residents upon their arrival and departure at the building in a friendly and helpful manner.
- Greet guests upon their arrival, registering the visitor and the suite they are visiting, contacting the Resident to announce their arrival.
- Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner.
- Employ excellent conflict resolution strategies as necessary when communicating with residents.
- Follow up with residents at touchpoints, obtaining feedback.
- Work closely with the Resident Services Coordinator in relation to coordinating value-add resident services.
- Providing additional services to residents on their behalf which may include such tasks as:

- Booking event tickets
- Arranging for transportation
- Providing access to visitors at their direction
- Participate in resident events, as appropriate.

**Qualifications**
- **Education** - High school diploma supplemented with customer service training. Security and first aid an asset.
- **Experience** - Minimum of 6 months experience in a service industry highly focused on providing a high level of customer experience and service. Experience in the hospitality industry is preferred.
- **Relationship Skills** - Able to communicate effectively and professionally and able to develop and sustain cooperative working relationships with team members and residents; ability to exercise confidentiality. Fluent in oral and written English.
- **Organizational/Multi-Task Skills** - Ability to allocate one’s time effectively, work under pressure; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes; results-oriented.
- **Work Schedule** - **_Thursday and Friday from 3:00pm to 7:00pm, Saturday from 8:00am to 4:00pm, Sunday from 10:00am to 6:00pm_**.
- **Availability
- **Flexibility to work day, evening, and weekend shifts, and month-end regardless of weekend or statutory holiday status. Willing to be available after hours in an emergency or unavoidable situations.
- **Computer Skills** - Proficient in a variety of computer software packages including Microsoft Office and working with apps on hand-held devices.

**What We Offer**
- Opportunities to develop and grow in your career, along with competitive pay and benefits
- Team-oriented colleagues who share the same core values around collaboration, alignment and integrity, with a strong spirit of collegiality
- Strong focus on client relationships
- Growing company with offices and properties across Canada
- A safe work environment, where all employees are vaccinated against COVID-19
- A commitment to strengthen the communities where we operate

**How to Apply**
- This job description is a summary of the key position requirements and is not a comprehensive listing. Additional responsibilities, duties and skills may be required for the position._
- We thank all applicants for their interest, however, only those selected for interviews will be contacted._