Guest Services Agent

2 weeks ago

Niagara Falls, Canada See Sight Tours Full time

See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price.

As an award-winning company, customer service is the foundation of everything we do. Our team is dedicated to providing top notch service and the guest experience is our number one priority.

The Guest Services Agent position is customer-focused and also provides dedicated support for our team of tour guides on the ground. As the go-to for both guests and guides, this role is dedicated to organizing tour bookings, providing guests with first-class customer service, and supporting our tour guides while they are on tour.

The Guest Services Agent is also responsible for providing timely support to our Tour Guides in all cities to ensure daily tours run smoothly.

**Duties and responsibilities include, but are not limited to**:

- Work quickly in a fast-paced environment without compromising attention to detail
- Keep calm while handling stressful situations
- Ensure tour booking details are complete and correct, cross check against various systems (including Online Travel Agencies)
- Book and update daily reservations for local attractions/restaurants
- Liaise with industry partners
- Organize daily pick up schedule for tour guides (double checking pick-ups each day)
- Communicate clearly with guests and guides (both verbally and in writing) while maintaining a friendly and professional demeanor
- Listen to guests and help resolve conflicts
- Keep an open mind and be creative

**Qualifications and skill requirements**:

- Some college or university education
- Proficient in G Suite, Microsoft Office and general computer software
- Enthusiastic and friendly
- Excellent communication skills, both written and verbal
- Ability to organize, multi-task, prioritize and work under pressure
- Honest, responsible, and reliable
- Fast thinking
- Knowledge of multiple languages an asset but not required (French, Spanish)

Wage:

- Full-time, seasonal (April - October), evenings and weekends
- Salary: $16.00/HR

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