Quality Manager

**About Us**:
MegaResistors is a leading provider of high-quality power resistors and related electrical solutions, serving clients in the power distribution, power generation, switchgear, and transformer industries. Based in Mississauga, Ontario, we have a team committed to crafting top-notch products and delivering an unparalleled customer experience.

**The Opportunity**:
We are seeking a highly motivated and experienced Quality Manager to lead and manage the whole quality function in the organization -- ensuring our products and processes meet the highest standards. This is a critical role in our organization, responsible for driving a culture of quality and continuous improvement throughout the company.

**Key Responsibilities**:

- **Quality Management System (QMS) Leadership**: Maintain and enhance our ISO 9001 certified QMS. Oversee internal audits, corrective and preventive action (CAPA) processes, and management review meetings. Act within the frameworks of PDCA and DMAIC.
- **Process Improvement**: Identify and analyze areas for improvement in our manufacturing and operational processes. Implement Lean Six Sigma methodologies to optimize efficiency and reduce waste. Perform PFMEA's as part of your toolkit.
- **Root Cause Analysis (RCA)**: Conduct thorough investigations into quality issues using RCA techniques. Implement robust solutions to prevent recurrence and drive continuous improvement.
- **Internal Audit Program**: Develop and execute a comprehensive internal audit program. Lead and mentor the internal audit team to ensure compliance with ISO 9001 standards and identify areas for improvement.
- **Team Leadership**: Build and manage a high-performing quality team. Provide coaching, mentoring, and development opportunities to ensure continuous growth and skill enhancement.
- **Supplier Evaluation**: Work with the procurement team to evaluate new suppliers and existing suppliers, helping strategic suppliers improve their quality.
- **Customer Satisfaction**: Partner with customer service and sales teams to gather and address customer feedback related to quality. Ensure customer satisfaction and resolve any quality-related concerns promptly.
- **Workplace Health and Safety**: Lead the health and safety function to ensure the workplace meets the highest standards for safety.
- **Lead Special Initiatives**: Implement ISO 14001 and ISO 45001, implement better traceability, etc.

**Qualifications**:

- **Education**: Bachelor's degree in engineering, quality management, or a related field.
- **Experience**:

- Minimum 5 years of experience in quality, preferably at an electrical equipment manufacturer.
- Proven track record of leading and implementing ISO 9001 quality management systems.
- Demonstrated expertise in root cause analysis and process improvement methodologies (e.g., Lean Six Sigma).

**Certifications**:

- Certified Lead Auditor (ISO 9001) or equivalent certification is highly preferred.
- Lean Six Sigma Black Belt or Green Belt certification is a plus.

**Skills**:

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
- Ability to think critically and strategically about quality issues.
- Proficiency in statistical analysis and data-driven decision-making.
- Ability to evaluate and implement software for use in various quality processes.
- Strong health and safety knowledge.
- Knowledge of NetSuite is a plus.

**Job Types**: Full-time, Permanent, Casual

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Work Location: In person