Quality Manager

QUALITY MANAGER FOR BASS INSTALLATION
At Bass Installation, we transcend the traditional notion of an employer; we are a dynamic team driven by excellence and collective impact. Rooted in our mission to shape communities with insight and innovation, we prioritize building strong relationships with our team, clients, and partners. Upholding the highest standards of integrity and credibility, we lead by example, guided by a commitment to doing business the right way. As part of our team, you'll be empowered to achieve excellence through continuous improvement, embracing professional development and innovation. We value diversity, equity, and inclusivity, fostering an environment where every member is respected and empowered to thrive. Join us at Bass Installation, where your contributions make a lasting difference.
OVERVIEW
DUTIES
KEY RESPONSIBILITIES
**Document Control**:

- Maintain document control systems and procedures, based on existing company policies
- Ensure all project documents are properly logged, distributed, and stored
- Manage the flow of documentation between project teams, clients, and subcontractors
- Conduct regular audits to ensure compliance and quality control
- Provide training on document control tools and procedures
- Prepare regular reports on document control activities and project documentation status

**Quality Management**:

- Responsible for ensuring all qualifications are met and maintained for North American Contractor Certification (NACC)
- Collaborate with our Field Operations team on all matters pertaining to quality
- Plan, establish, document, and maintain the Quality Management Plan (QMP)
- Direct internal and external quality audits, including audits of suppliers
- Verify procurement documents and items for construction and installation work
- Advise on the evaluation and selection of suppliers and subcontractors
- Review and accept customer free issue items and supporting documentation
- Develop, implement, and maintain the Quality Management System (QMS)
- Initiate management reviews and ensure continuous improvement of the QMS
- Prepare Quality Audit Plans and coordinate Internal and External Quality Audits
- Report audit findings to the client and ensure corrective actions are taken
- Liaise with clients as required and act as the primary representative on quality management matters
- Prepare and submit monthly QMS reports

**Corrective Action and Preventive Action (CAPA)**:

- Identify, document, and track non-conformances or undesirable issues
- Take corrective actions and implement steps to prevent recurrence, including root cause analysis
- Maintain a CAPA Log to track the effectiveness of actions taken

**Quality Control**:

- Create quality control policies and procedures
- Understand product standards and specifications and communicate them to production teams
- Advise on all on-site QC/QA observations and inspections
- Prepare reports documenting observations, conclusions, and recommendations
- Confer with Supervisory personnel, Clients, Contractors, and Design Professionals to resolve work procedures, complaints, and manufacturing issues
- Track and analyze client feedback, including complaints, punch list items, warranty claims, improvement suggestions, and service requests

**Collaboration with Pre-Construction and Procurement Teams**:

- Assist the Pre-Construction team with quality-related aspects during the planning and estimation phases
- Support the Procurement team in evaluating and selecting suppliers and subcontractors
- Ensure that procurement documents and items meet quality standards and project specifications
- Collaborate with Pre-Construction and Procurement teams to address any quality issues that arise during the project lifecycle

QUALIFICATIONS
- Certified ISO 9001:2015 Lead Auditor or equivalent experience in a similar quality management role for a construction company
- Minimum 5 years of experience managing quality management systems and leading field quality inspections
- Trade experience with a diploma or degree in Construction Management, Engineering, or a related field is preferred
- Minimum of 5 years of specified software experience such as in AutoCAD, MS Office 365 and Adobe Acrobat. Previous experience with Procore considered an asset
- Familiarity with NACC certification process considered an asset
- Proven knowledge of methods and practices relating to glass and curtainwall installation
- Knowledge of Total Quality Management and methodologies
- Experience creating, implementing, and training policies and procedures
- Valid driver’s license

CORE COMPETENCIES
- Strong technical proficiency in quality-related areas: related legislation, auditing, and data analysis
- Proficiency in reading and interpreting shop drawings
- Detail-oriented, and able to prioritize and manage a multi-task workload
- Strong aptitude for quality assurance
- Excellent ability to clearly explain advanced technical issues in a manner that is easily un