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Field Support Technician

2 weeks ago

Dartmouth, Canada Purple Cow Internet Full time

**Job Type**: Full-Time, On-Site**Reporting to**:Field Support Lead**Location**: Halifax, Nova Scotia**Salary**: $23-27 per hour**Health and Wellness Coverage**
**-**
**Are you a hands-on technician who thrives in a dynamic, fast-paced environment and is passionate about providing top-notch service to customers?**
If you’re ready to make an impact and are excited about working with cutting-edge fiber-optic technology, keep reading—this could be your next opportunity As a **Field Support Technician** at Purple Cow Internet, you will play a critical role in installing, maintaining, and repairing telecommunications equipment and fiber-optic systems, ensuring customers receive exceptional service.
**In order to fulfill the tasks at hand, you’ll need to be highly experienced with this entire stack**:
**Installation & Maintenance**
- Install and configure fiber-optic systems, equipment, and other telecommunications devices for customers, ensuring high standards for quality and accuracy.
- Perform regular maintenance, upgrades, and troubleshooting of existing systems, addressing and resolving issues efficiently.

**Customer Service Excellence**
- Provide exceptional customer service by addressing technical concerns and questions, offering clear explanations and ensuring complete satisfaction.
- Troubleshoot and repair network issues as needed, delivering solutions that enhance the customer experience.

**Collaboration & Team Support**
- Work closely with the Field Support Lead and other team members to ensure smooth field operations and high-quality service delivery.
- Share knowledge and troubleshooting techniques with colleagues to improve team efficiency and skills.

**Quality Assurance & Compliance**
- Ensure that all installations and repairs comply with industry standards, safety protocols, and regulatory requirements.
- Strive to meet or exceed customer expectations with each interaction, ensuring quality work and attention to detail.

**Documentation & Reporting**
- Accurately document all installations, repairs, and customer interactions to contribute to ongoing learning and process improvement.
- Maintain detailed records of equipment and service logs to ensure proper tracking of operations.

**What We’re Looking For**:

- **
Experience**: Proven experience with fiber-optic technology, including installation, maintenance, and troubleshooting.
- ** Technical Skills**: Strong understanding of telecommunications systems and hands-on experience with routers, modems, switches, and other related equipment.
- ** Problem-Solving**: Ability to troubleshoot complex issues and find effective solutions quickly and independently.
- ** Customer Service**: Excellent communication skills with a strong customer-first approach.
- ** Safety Awareness**: Familiarity with industry safety standards and procedures to ensure safe and compliant work practices.
- ** Collaboration**: A team player who is eager to share knowledge and work alongside others to achieve operational success.
- ** Valid Driver’s License**: Willingness to travel locally to customer sites.

**Company Profile**
Founded in 2019 by two Nova Scotians, Purple Cow Internet offers amazing internet and exceptional customer service for only $60 per month. We go above and beyond to make sure the customer has a great experience and nothing can highlight this more than our 4.8 star rating on Google. We actively take the feedback our customers give and we are always improving.
**Our Commitments**
Purple Cow Internet is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment.