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Admissions Supervisor

2 weeks ago

Toronto, Canada Edgewood Health Network Inc Full time

Be part of the work that’s changing lives.

**Job Function and Duties**:

- Manage, support, and train Admissions Coordinators to achieve performance goals.
- Conduct 1-on-1s with team members to provide feedback, coaching, and support.
- Conduct group sales training sessions to ensure team members are equipped with the necessary skills and knowledge.
- Manage shifting and scheduling of admissions coordinators to ensure adequate coverage.
- Provide team management, including performance evaluations, goal setting, and professional development opportunities.
- Monitoring calls to improve the quality, minimizing errors, and tracking operative performance.
- Provides product / service information to Admissions Coordinators by answering questions and offering assistance to improve customer interactions.
- Improves quality of caller experience by recommending process or training changes to call centre leadership.
- Attentiveness to and intervene on any phone call quality assurance issues that are observed.
- Handling escalated complicated caller questions or complaints.
- Assist operations department with Admissions process, form, system, and other improvement initiatives.
- Facilitate the intake department with scheduling and documentation prior to patient admission.
- Assist with partial and fully funded admission planning and logistics.
- Patient booking and waitlist management.
- Other duties as assigned.

**Employee Benefits and Perks**:

- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Remote or hybrid work models for eligible employees
- Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nationwide presence allows for supportive relocation opportunities
- Defined Benefit pension through CAAT with up to a 4% employer contribution
- Maternity and parental leave top-up
- Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

INDMP