Customer Service Specialist

Customer Service Specialist

Location: 169 Lowson Crescent, Winnipeg, MB

Our People Can Tell the Future. Maybe You Can Too.

We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our corporate priorities. We recognize our core strength is ingenuity, which is a human resource that renews through encouragement and development. We are twenty-first century accomplishment leaders; inside, safety side and market side.

ISO 9001:2015 certified, Future Transfer is an essential network of specialist services for an agriculture sector with sophisticated challenges. Strategic national warehousing, next level logistics, tolerance specific custom formulation, packaging, transloading, and a fully inclusive company-wide think-tank of empowered solution achievers.

Future Transfer is a growing story; join us and tell your part.
- **We are looking for a full-time Customer Service Specialist to join our busy Future Transfer team **_

**Responsibilities**:

- Create and maintain strong relationship with customers, field customer inquiries
- Processing orders & receipts from customers in our WMS
- Monitor and maintain multiple customer systems, (SAP, Oracle, other)
- Maintain accuracy of records through daily, weekly, and monthly reporting
- Assist in solving inventory, delivery, and order discrepancies
- Coordinate carrier assignments with logistics team, book small parcel carriers
- Perform clerical duties, such as filing
- Maintain up to date customer files
- Providing the appropriate paperwork to customers & warehouse team
- Assist in warehouse operations, when required
- Other related duties as required or assigned

**Qualifications**:

- Related work experience of 3 -5 years required
- Proven ability to manage multiple tasks and tight timelines in a professional manner
- Strong attention to detail
- Effective communication skills to interact with external customers and individuals at all levels of the organization
- Able to work efficiently as part of the team as well as independently
- Ability to use general office equipment
- Strong computer skills and ability to operate within Microsoft Office suite of products, and other computer systems - SAP experience considered an asset.
- Strong work ethic and positive team attitude

**Working Conditions**:

- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Long periods of sitting, some standing
- Variable environment as may be required to spend time in the warehouse when resolving issues

Safety is our first priority, both the starting point and foundation for all aspects of our global business operations. Safe transport and storage of products, safe operational practices and safe working conditions enable us to protect our employees, customers, suppliers, and the environment.

Future Transfer is widely recognized as having the best people in the chemical industry - people who are totally dedicated to meeting customers' requirements the first time and every time.

We encourage you to join our team.
**To Apply**:Please send your resume in Word or PDF format.

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Overtime

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- manufacturing/industrial customer service: 3 years (required)

Work Location: In person