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Front Desk Agent/night Auditor

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Grande Prairie, Canada BEST WESTERN GRANDE PRAIRIE HOTEL & SUITES Full time

Reporting to the Operations Manager, the Night auditor is responsible for all overnight operations at our Best Western located in Grande Prairie, AB.

Responsibilities include but not limited to:

- Run audit reports/journals from the front office system, Point of Service and the computer.
- Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
- Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
- Ensure that guest arrival/departure is carried out in a friendly and professional manner with all cash and credit transactions being handled in accordance with company policy.
- Ensure the security of cash, keys, and be responsible for the safety and security of the building being aware of procedures to follow in the event of emergency or disruptive situations to maintain personal safety and guest safety as required by property and company policy.
- Program wake-up calls
- Be totally conversant with the computer system and balance daily/accounting transactions and run reports/draw up statistical information as required by property and company policy.
- Ensure accurate completion and timely submission of reports/information as required
- Audit room rates, charges and reconcile and balance revenues generated as per night audit checklist.
- Carry out cleaning of the lobby and public areas as designated by property policy.
- Complete computer system backups and save in accordance with company procedures.
- Carry out Accounts Receivable and other accounting duties as assigned achieving standards required by company policy.
- Be aware of competitor activity and assist with sales related activities in terms of ascertaining, logging and tracking of information.
- Be competent in the completion of month end duties in line with company policy.
- To ensure full completion of all duties relating to the shift and a concise handover in order to assist the smooth running of the property, effective team work and guest satisfaction.
- Comply with attendance rules and be available to work on a regular basis.
- Previous hotel front desk experience required
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player.
- Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
- Ability to access and accurately input information using a moderately complex computer system.

Thank you for your interest in Holloway Lodging Corporation. Only those who are selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $15.50-$16.00 per hour

Schedule: Day Shift, Evening Shift, Night Shift

**Job Types**: Part-time, Casual
Part-time hours: 32-40 per week

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Grande Prairie, AB T8V 7N6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)