Breakdown Call Centre Representative

**GoRight Fleet Solutions** **Inc**. continues to grow, and we want you to grow with us

We are seeking a highly motivated **Breakdown Call Centre Rep **to work out of our **Kitchener, Ontario** location. If you are ready for your next challenge, we want to hear from you.

The **Breakdown Call Centre Representative **will provide exceptional customer service by providing all components of administrative support to our Mobile Fleet team. The representative is responsible for scheduling and dispatching maintenance which includes coordinating emergency breakdowns for our customers throughout Canada and USA, as well as updating and processing all related documents.

**Shift: Monday to Friday; 4:00 p.m. to 12:00 a.m.**

**GoRight is a leader in the transportation maintenance industry and one of Ontario’s preferred employers, which offers employees**:

- Industry leading pay structure
- Comprehensive Benefits - **featuring 100% medical and dental**, vision, AD&D, Life and Dependent Life Insurance and affordable STD/LTD premiums
- RRSP program including employer matching
- Employee Assistance Plan offering great membership perks at retailers
- Safe, clean work environment
- Boot Allowance
- Open, inclusive culture
- On Demand Pay
- Access to personal and professional development through our training platform

GoRight knows its employees are the backbone of our operation. That's why we invest in and support our team to help them grow within the company.

**Responsibilities**:

- Receive calls from drivers/dispatchers who have trailers broken down; gathering accurate and detailed information required to dispatch the appropriate technicians and affiliates, and/or parts/equipment required
- Inputs the information and data used for dispatching into the maintenance system
- Coordinates the repair services for breakdown support, with technicians and affiliates
- Confirms every dispatched call to ensure the roadside/location service is completed with ETA or reason why the service is still not performed.
- Provide telephone support as needed and informs customers of delays
- Maintain a positive relationship with customers, technicians, affiliates, and co-workers
- Review work orders for accuracy, gathering and entering additional details as required
- Authorizes and processes detailed work orders, invoices, and warranty in an accurate and timely manner
- Reconcile third party invoices to work orders and attaching to appropriate invoices
- Communicate to Management, any concerns/discrepancies within work orders to ensure quality
- Assists in the warranty claims process when required
- All other duties as assigned

**Qualifications**:

- Grade 12 or equivalent
- 2 or more years of customer service/call centre experience
- Transportation industry or maintenance related experience is an asset
- Computer proficiency (MS Office, Cetaris etc.)
- Knowledge of Canadian and USA Geography
- Able to work independently, and with team as required
- Excellent communication and customer service skills to interact with internal and external customers
- Strong administrative and data entry skills with attention to detail and a high degree of accuracy
- Able to work well under pressure and meet deadlines
- Strong organizational and time management skills
- Able to respond quickly in a dynamic and changing environment
- Build and maintain lasting relationships with technicians, corporate departments, key business partners, and customers
- Mechanical knowledge and industry experience would be considered an asset
- Bilingualism is an asset (in English and languages including French, Persian, Arabic, Punjabi or Urdu).

If you are thinking about a new opportunity, with a company that promotes growth and cares about their employees’ futures, then look no further than GoRight.

GoRightEP

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Evening shift

Work Location: One location