Bar Oso Is Hiring a Restaurant Manager

2 days ago

Whistler, Canada Toptable Group Full time

**Position**: Restaurant Manager, Bar Oso
**Reports to**: Director of Operations, Toptable Whistler
“Oso” meaning “bear” in Spanish, an homage to Whistler’s wildlife - is open daily and offers a profusion of Spanish-influenced small plates, tapas, and house-made charcuterie. The long, convivial bar is the ultimate place to meet for hand-crafted cocktails and inspired wines.
***:
The Restaurant Manager will oversee and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program. The incumbent will be involved with all aspects of service.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)
Lead the delivery of an unforgettable culinary experience for guests
Set staff work schedules and monitor staff performance
Actively participate in the recruitment, training, mentorships and support of all team members
Develop a strong and positive rapport with staff and guests; resolve guest complaints
Drive positive results and aligns with business goals
Act as key liaison between the restaurant management team and head office team
Collect all onboarding documents for new hires and ensure completion, update head office of any personnel changes in a timely manner
Process cash orders, cash dispersals, and tip pool reconciliation
Review invoices entered into inventory systems by front and back of house teams for accuracy
Ensure team members are equipped with necessary tools and equipment to perform their jobs efficiently
**REQUIRED EXPERIENCE AND QUALIFICATIONS**:
Previous experience in a premium food and beverage operation
Well-organized and able to work at speed and deal with high volume
Highly committed to a premium level of quality
A solutions provider committed to a vision of service to create an ultimate guest experience
Strong English communication skills, both oral and written
Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Ability to handle conflicting deadlines and prioritize multiple tasks
Flexibility to work evenings, weekends, and holidays
A professionally recognized wine certificate is an asset (WSET or equivalent)
This position will remain open until filled.

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