Document Processing Specialist

23 hours ago

Markham, Canada Doxim Full time

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

**Job Definition**

Reporting to the Operations (Process Control) Manager, the incumbent is to complete all monthly customer service projects according to instructions and within established SLA time frames for multiple customers and delivered per the specifications.

**Key Responsibilities**:

- Ensure all production cycles achieve internal and external SLAs
- Conduct regular QA checks to ensure accuracy and quality
- Provide external and internal customers with updates, progress status and reports
- Manage incoming queries regarding production status
- Configure processing tools to meet client requirements and internal optimizations
- Monitor the automation and act on any issues with statement and document processing
- Review work orders to determine job specifications and operational requirements
- Liaise with and make recommendations to the implementation team on new implementations/projects
- Ensure the timely completion of all implementation or change request projects documenting each step in the CRM tool
- Respond to Level 1 Support cases and update thought internal tracking system
- Escalate unsolved and/or critical problems as outlined in the escalation process

**Business Skills**
- Detail oriented with a strong commitment to quality
- Strong problem solving skills and able to communicate findings to the team
- Ability to handle multiple priorities while meeting specific deadlines
- Good time management and well organized
- Team player
- Strong communication skills (written/verbal English)
- Bondable

**Education & Technical Qualifications**
- Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a project oriented environment.
- Experience with document processing and delivery is an asset
- Experience working in the financial industry is an asset
- Experience with client-server environments
- Experience working with XML data
- Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous
- Experience with photo editing software

**Working Conditions**
- Occasional overtime/weekend work required
- Ability to work in a high pressure, deadline oriented environment

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call

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