Process Documentation Specialist

Company DescriptionOlive Tree Builds is a commercial construction firm specializing in franchise fit-outs, retail renovations, and business remodels across Ontario. We’re not just builders we’re strategic growth partners for brands. Our team helps franchise owners and business operators expand with confidence by delivering spaces that are functional, on-brand, and built to perform.Through modern construction management tools, we provide real-time transparency, cost control, and milestone reporting, ensuring clients always know where their project stands. With deep expertise in schedule-driven delivery, franchise development, and risk management, Olive Tree Builds consistently delivers projects that open on time, on budget, and beyond expectations.Role Description The Process Documentation Specialist will develop, update, and maintain Olive Tree Build’s SOPs, process documentation, and policy manuals. You will work closely with management, project teams, and field staff to document existing procedures, identify inefficiencies, and apply lean principles to improve our internal systems. This is a hands-on role ideal for someone who loves clarity, structure, and building operational efficiency from the ground up.Key ResponsibilitiesSOP Development & DocumentationPlan, develop, write, and edit Standard Operating Procedures (SOPs), safe job procedures, safe work practices, and user manuals across all departments.Ensure all documentation is clear, accurate, compliant, and aligned with Olive Tree standards.Maintain version control and update department policy manuals to ensure accuracy and regulatory compliance.Review SOPs for completeness, accuracy, formatting consistency, and grammar within the electronic document management system.Process Optimization & Continuous ImprovementDevelop, implement, and optimize internal processes using continuous improvement and lean manufacturing principles.Support research, design, modification, and testing of operational methods and workflows to improve efficiency and consistency.Identify opportunities to streamline systems across departments (sales, estimating, project management, site operations, safety, accounting).Contribute to the culture of continuous improvement and safety within the organization.Cross-Functional CollaborationLiaise with management, project teams, and site personnel to fully understand existing processes, products, and operational requirements.Translate technical or field instructions into clear, step-by-step documentation that anyone on the team can follow.Support the creation of digital training content, including slide decks, onboarding modules, toolbox talks, and short training videos.Technology & SystemsMaintain and organize files using Google Workspace (Docs, Sheets, Slides, Drive).Support the integration of SOPs with operational tools such as Procore, Salesforce, and internal drive structures.Build simple digital workflows and forms as required.QualificationsRequiredStrong writing and documentation skillsExperience developing SOPs or structured technical documentationFamiliarity with lean principles or continuous improvement methodologiesProficient in Google WorkspaceExcellent organization, attention to detail, and formatting skillsAbility to work independently and meet deadlinesPreferredGreen Belt Lean Six Sigma certificationExperience with process mapping and workflow designExposure to construction, manufacturing, operations, or safety documentationExperience leading or contributing to cross-departmental projectsBasic understanding of COR, safety documentation, or regulated environmentsPersonal AttributesDetail-oriented and thoroughSystems thinkerStrong communicatorCurious and proactiveCommitted to safety, quality, and continuous improvementComfortable working with both office and field teamsPosition DetailsType: Seasonal (3–4 months), part-time or full-timeLocation: Markham HQ + option for hybrid remote workCompensation: Competitive hourly or monthly contract, based on experience