Transition Manager

**The Company**

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

**Responsibilities**:
**Essential Duties & Responsibilities**
- Act as a liaison, by developing and maintaining excelled relations, before and during the transition process, from developers, board members, and previous management companies, internal and external clients;
- Send notification to affected parties of the transition. That could mean owners, board members, other managers, or affected internal departments such as accounting, IT or invoicing;
- Working with the Transition Coordinator in updating our related files during transition process;
- Works in collaboration with Edmonton Operations Support to ensure consistent delivery of transitions for the Edmonton market
- Arranging and conducting meetings with the regional director, community mangers and affected departments as required;
- Working with community managers to ensure proper collection, organization, digitation and filing of all paper and electronic condominium corporation documents;
- Own all aspects of the transition process, including onboarding, documentation, and communication both internal and external;
- Communicate timeline and expectations for transition and milestones to internal and external customers;
- Availability to participate in board/client meetings, presentations, AGM’s and site visits/walk-throughs as required;
- Participate in the strategy of presentations with internal preparation of materials;
- Other initiatives as required and identified by senior leadership;
**Additional Duties & Responsibilities**
- Practice and adhere to FirstService Residential’s Global Service Standards;
- Conduct business always with the highest standards of personal, professional and ethical conduct;
- Perform or assist with any operations as required to maintain workflow and to meet schedules;
- Notify senior management of potential operating problems and assist in the development of plans to correct internally;
- Ensure all safety precautions are followed while performing the work;
- Follow all policies and Standard Operating Procedures as instructed by Management;
- Perform any range of special projects, tasks and other related duties as assigned;
**Education & Experience**
- Licensed through RECA as a Condominium Property Manager, and in good standing
- Three years’ practical experience managing residential condominium buildings
- Strong knowledge of the Condominium Property Act, as well as rules and regulations
- Strong proficiency in MS Office suite, including Word, Excel, Outlook

**Knowledge, Skills & Proficiencies**
- Able to understand financial budgets and the budgeting process.
- Able to read a set of building drawings, interpret property by-laws, and follow lawful instruction and read financial statements
- Demonstrates strong and effective customer service and relationship building skills, such as:

- Ability to be able to immediately develop rapport with a variety of personalities and “types” of clients and potential clients during and after the transition process; and
- Ability to be “of service” to all internal customers, effectively working with multiple styles and regional influences that present unique needs and demands on the transition process;
- Attend both internal and external meetings and / or events, which may include but is not limited to; industry conferences; client meetings or sales pitches
- Possess excellent grammar, spelling and proofreading skills;
- Demonstrate good common sense, sound judgment, and a high ethical bar;
- Consistently perform at high levels in a fast-paced ever-changing work environment;
- Ability to work independently; capable to take ownership of assigned tasks and to anticipate work requirements proactively;
- Ability to manage several projects at once;
- Highly organized and detailed individual who is able to meet tight deadlines, deliver, and follow up;
**Tools & Equipment Used**
- Computer, phone, general office equipment.

**Physical Requirements / Working Environment**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting for long periods
- Use of a computer, phone, and general o