Current jobs related to Manager, Customer Service - Chandler - National Bank of Canada

  • Manager, Customer Service

    3 days ago

    Chandler, Canada National Bank of Canada Full time

    **Primary Locations**:Chandler, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership...

  • Bms Product Marketing Manager

    2 weeks ago

    Chandler, Canada NXP Semiconductors Full time

    As an important part of NXP’s Electrification strategy, the Battery Management Systems business is growing into the next phase with the ambition of becoming one of the largest semiconductor suppliers in the segment, by constantly creating added value for our customers and partners. We are looking for reinforcement in the Battery Management Product...

  • Commodity Manager

    4 days ago

    Chandler, Canada NXP Semiconductors Full time

    **Primary Responsibilities**: - Develop and execute long term, market-based Sourcing Strategies for Facility Management, Real Estate and Utilities. - Lead the sourcing for assigned commodity groups and develop sourcing strategies, including risk mitigation options, and negotiation strategies to contribute to organizational goals. - Negotiate, review and...

  • Echo Ramp Program Manager

    1 week ago

    Chandler, Canada NXP Semiconductors Full time

    The ECHO Ramp Program Manager is a key role for advanced RF enablement at NXP. This person will be responsible for accelerating increased quality die output from ECHO GaN Fab. The Ramp Program Manager needs to work closely with facilities, global procurement, vendors, ECHO engineering, CHD fab, and the Radio Products Business Line to develop and execute the...

  • Maintenance Section Manager

    2 days ago

    Chandler, Canada NXP Semiconductors Full time

    Provide strategic, technical, and tactical direction for the CHD Maintenance team. The Maintenance Section Manager works very closely with peers driving strategic priorities across the factory and operation. Primary Responsibilities: - Provide a safe and clean work environment utilizing 5S philosophy - Deliver “On Target”, in-control and defect free...

  • Client Advisor

    2 weeks ago

    Chandler, Canada Royal Bank of Canada> Full time

    Job DescriptionWhat is the opportunity?  As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and...

  • Banking Advisor

    17 hours ago

    Chandler, Canada NBC Full time

    Attendance On-Site Job number 27660 Category Support Status: Permanent Type of Contract Permanent Schedule: Part-Time 35 hours Full Time / Part Time? Part-Time Number of Hours 35 Posting date 22-Jul-2025 Location: Chandler, Quebec City Chandler Province/State Quebec Area(s) of interest: Advisory services, Personal banking   A career as a Banking Advisor at...

  • Gérant-e de Quart

    2 days ago

    Chandler, Canada McDonald's Full time

    Shift Manager We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...

  • Life Safety Technician

    2 weeks ago

    Chandler, Quebec, Canada NXP Semiconductors Full time

    Maintain and manage the site FA system and devices. Coordinate and manage all work on the EST3 system. Coordinate all work on CO2 Fire Suppression system operation and testing. Manage the work on all wet and deluge fire suppression systems on site. Act as liaison between customers, vendors, Safet and Security interests. Ensure the safety and protection of...

  • Banking Advisor

    1 week ago

    Chandler, Canada National Bank of Canada Full time

    **Primary Locations**:Chandler, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Banking Advisor at the National Bank in Chandler, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and provide...

Manager, Customer Service

3 weeks ago

Chandler, Canada National Bank of Canada Full time

**Primary Locations**:Chandler, Quebec**:
**Attendance**:On-site**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:

- Do you stand out for your coaching skills?
- Are you a motivating and inspiring leader?
- Are you dedicated to delivering a superior client and employee experience?

Then the position of Customer Service Manager may be right for you

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.

This position reports to a Branch Manager.

**In your role, you will be expected to**:

- Guide and coach the team of representatives in identifying clients' financial needs
- Make sure the team promotes the Bank's products and services and refers clients to the right resources.
- Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
- See that the branch's operational activities are carried out efficiently
- Build loyalty by maintaining close relationship with clients and offering them quality service
- Do your part to increase transaction revenues, share of wallet, and client acquisition and retention by soundly managing the branch's expenses and transaction services.
- Ensure compliance with security standards and procedures in effect

**More specifically, you will**:

- Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
- Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
- Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
- Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities
- The incumbent must be able to identify risks inherent to Personal and Commercial Banking sector activities
- You will be managing 7 employees
- You will be in charge of two branches

**Required competencies**:
Depending on your academic background and the position level, at least five to ten years of experience in:

- College diploma and four to six years of experience, depending on position level OR University certificate in a related field or National Bank University Program and three to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
- Experience in personnel management and coaching
- Experience in business development and customer service
- Knowledge of financial products and services, an asset

**Your benefits**

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferred banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

**Ready to live your ambitions?**
- #LI-CP1