Customer Support Representative

2 days ago

Woodbridge, Canada isure.ca Full time

isure.ca16 days ago
- Woodbridge, Ontario
- Mid Level
- full_time

**Top Benefits**:

- Group Benefits Plan
- Paid vacation, sick and personal days
- Education reimbursement program

**About the role**:
Located in Vaughan, ON., isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for a Customer Support Representative. We offer a wealth of features and technologies as offered by large leading insurance companies but with the customization of service and advice of skilled insurance brokers. That is the isure difference

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you We are growing, and our great people make it fun to come to work every day. Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. All we ask from you is an open mind, continued effort, and the will to learn so we can watch you thrive.

**Key Responsibilities For This Position Include**
- You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end.
- Data entry and updating customer files in our Broker Management System (BMS)
- Handling overflow of inbound calls from all departments
- Making outbound calls to insured clients as well as outbound lead calls
- New business uploads to various insurance portals
- Handling all brokerage customer billing inquiries
- Other duties as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

- Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)
- Excellent communication and learning skills
- Proven time management skills and the ability to prioritize
- A team player with a strong work ethic
- An unwavering commitment to delivering professionalism and expertise to our clients
- Ability to work under pressure in a fast-paced environment with tight deadlines
- Close attention to detail
- Eagerness to learn, a can-do attitude, and a desire to further their career

**Here Is What Isure Offers You**
- Education reimbursement program
- Employee discounts on home and auto insurance
- Employee referral program
- Paid vacation, sick and personal days
- Group Benefits Plan
- A fun and casual work environment
- Team-building events
- Semi-annual employee reviews and opportunities for development/growth

**About**isure.ca**:

- Insurance

Since 2006, Isure has been the customer-friendly insurance choice for Canadians. We are one of this country’s most progressive providers of property and casualty insurance, covering homes, cars, recreational vehicles, and businesses. If it’s good for our customers, we’ll likely implement it first.

Our Vision is to make insurance friendlier and easier for our customers.

Our Mission is to win the trust of new clients, and earn the loyalty of existing clients by fulfilling all their Home, Auto and Commercial insurance needs with the broadest range of products while providing friendly and fast service that exceeds their expectations with every interaction.

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