Saas Customer Success Specialist

6 days ago

Toronto, Canada Arima Full time

Arima is developing a privacy-preserving synthetic data generation algorithm to help companies make their data less siloed and more powerful. Together with 21 proprietary data partners, Arima's Synthetic Society is a knowledge base that mirrors the real world and helps companies enrich their 1st party intelligence to build complete customer journeys. We have APIs and a marketing focused business intelligence tool available to help customers easily leverage our datasets, integrate 1st party data in a privacy preserving way, and run analysis and modelling in a few clicks.

Here’s the headlines of what you will be working on:
**Sales and client relationship**:

- collaborate with sales team on business opportunities
- respond to RFP's, clients' support and technical inquiries
- act as trusted technical advisor to clients and prospects
- identify upsell and cross-sell opportunities

**Product development and technical expertise**:

- drive product evolution based on customer feedback
- collaborate with product management on feature prioritization
- maintain deep knowledge of Arima's offerings and industry trends
- provide technical guidance to internal teams and customers

**Implementation and integration**:

- design custom solutions for client needs
- oversee complex implementations and resolve technical issues
- design and execute POC's, analyzing results for improvements

**Cross-functional collaboration**:

- work with engineering, product, and support teams
- participate in cycle planning and product roadmap discussions
- facilitate communication between technical and non-technical stakeholders

**Documentation and knowledge sharing**:

- create and maintain technical and customer success documentations
- develop training sessions
- contribute to company knowledge base

**Join Us If You**:

- Bachelor’s degree in a technical or analytics related field.
- Have 2+ years of solution engineering, client success, technical sales, or a similar role within the data and AI domain.
- Familiar with marketing science techniques such as marketing mix modelling, multi touch attribution and causal inference methodologies.
- Are technically savvy and can simplify complex concepts for others.
- Have a proven track record in client relationship management and advisory roles.
- Possess excellent presentation and communication skills.
- Can thrive in a fast-paced, collaborative environment.

If you’re ready to bring your skills to Arima and help shape the future of our solutions, we want to hear from you Let’s make great things happen together

Pay: $55,000.00-$75,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- SaaS Client Success: 2 years (required)
- Data Analytics: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M5G 1E2

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