Customer Success Supervisor, SaaS Solutions
5 days ago
Overview Customer Success Supervisor, SaaS Solutions – Executive Alliance represents a fast growth IT service management solutions provider with global reach. The role guides and mentors a global team of Customer Success Managers (CSMs) and owns a strategic portfolio of customers, blending leadership, operational excellence, and hands-on customer engagement. This role sits four days near Etobicoke, ON, Canada; Fridays are remote. This is not a remote role, and ideal applicants are accessible to downtown Toronto. Responsibilities Player–Coach Responsibilities: Manage your own customer portfolio, overseeing the full post-sale lifecycle and fostering long-term relationships; develop growth and expansion strategies within your accounts; clearly articulate product value and drive adoption across customer organizations; support customer satisfaction, retention, and long-term success through proactive engagement. Leadership Responsibilities: Lead, mentor, and support a global team of Customer Success Managers; build a positive, collaborative team culture focused on innovation and continuous improvement; identify opportunities for growth within your team’s customer portfolios; partner closely with cross-functional teams to share customer insights and influence product evolution; monitor key issues, ensuring timely communication, escalation, and resolution both internally and externally. Qualifications / Requirements 6+ years in B2B software customer success, preferably in SaaS or AI-driven products. 2–3 years of experience managing and developing Customer Success teams. Proven track record of delivering customer-focused solutions and achieving business objectives. Strong leadership qualities—proactive, accountable, thoughtful, and hands-on. Experience working in fast-paced, high-growth technology environments. Bachelor’s or Master’s degree in a relevant field. Excellent communication, relationship-building, and interpersonal skills. Solid understanding of SaaS models, metrics, and post-sales operations. Contact Details Doug WaldVice President of RecruitingExecutive Alliance Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Staffing and Recruiting #J-18808-Ljbffr
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Customer Success Supervisor, SaaS Solutions
5 days ago
Toronto, Canada Executive Alliance Full timeOverviewCustomer Success Supervisor, SaaS Solutions – Executive Alliance represents a fast growth IT service management solutions provider with global reach. The role guides and mentors a global team of Customer Success Managers (CSMs) and owns a strategic portfolio of customers, blending leadership, operational excellence, and hands-on customer...
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Client Success Specialist
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Strategic SaaS Customer Success Manager
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Toronto, Canada Cira Apps Ltd Full timeA leading SaaS provider based in Toronto is seeking a Customer Success Manager to guide customers in maximizing the potential of their solutions. The successful candidate will deliver exceptional experiences by building strong customer partnerships, lead successful onboarding sessions, and monitor engagement trends to identify opportunities for growth. The...
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Strategic SaaS Customer Success Manager
2 weeks ago
Toronto, Canada Cira Apps Ltd Full timeA leading SaaS provider based in Toronto is seeking a Customer Success Manager to guide customers in maximizing the potential of their solutions. The successful candidate will deliver exceptional experiences by building strong customer partnerships, lead successful onboarding sessions, and monitor engagement trends to identify opportunities for growth. The...
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Strategic SaaS Customer Success Manager
2 weeks ago
Toronto, Canada Cira Apps Ltd Full timeA leading SaaS provider based in Toronto is seeking a Customer Success Manager to guide customers in maximizing the potential of their solutions. The successful candidate will deliver exceptional experiences by building strong customer partnerships, lead successful onboarding sessions, and monitor engagement trends to identify opportunities for growth. The...
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Strategic SaaS Customer Success Manager
2 weeks ago
Toronto, Canada Cira Apps Ltd Full timeA leading SaaS provider based in Toronto is seeking a Customer Success Manager to guide customers in maximizing the potential of their solutions. The successful candidate will deliver exceptional experiences by building strong customer partnerships, lead successful onboarding sessions, and monitor engagement trends to identify opportunities for growth. The...
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B2B SaaS Customer Success Representative
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B2B SaaS Customer Success Representative
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Toronto, Canada Talent Advantage Full timeB2B SaaS Customer Success RepresentativeThis range is provided by Talent Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$50,000.00/yr - CA$60,000.00/yrB2B SaaS Customer Success RepresentativeLocation: Toronto, ON, Canada (4 days/week in office near Exhibition Go Station)Type:...
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SaaS Customer Success Leader
5 days ago
Toronto, Canada Executive Alliance Full timeA growing IT service management company in Toronto seeks a Customer Success Supervisor to lead a global team of Customer Success Managers and own a strategic portfolio of customers. The ideal candidate will have over 6 years in B2B software customer success, experience managing teams, and understand SaaS metrics and operations. This role is mostly on-site in...
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SaaS Customer Success Leader
5 days ago
Toronto, Canada Executive Alliance Full timeA growing IT service management company in Toronto seeks a Customer Success Supervisor to lead a global team of Customer Success Managers and own a strategic portfolio of customers. The ideal candidate will have over 6 years in B2B software customer success, experience managing teams, and understand SaaS metrics and operations. This role is mostly on-site in...
