Customer Success Supervisor, SaaS Solutions

4 weeks ago

Toronto, Canada Executive Alliance Full time

Overview Customer Success Supervisor, SaaS Solutions – Executive Alliance represents a fast growth IT service management solutions provider with global reach. The role guides and mentors a global team of Customer Success Managers (CSMs) and owns a strategic portfolio of customers, blending leadership, operational excellence, and hands-on customer engagement. This role sits four days near Etobicoke, ON, Canada; Fridays are remote. This is not a remote role, and ideal applicants are accessible to downtown Toronto. Responsibilities Player–Coach Responsibilities: Manage your own customer portfolio, overseeing the full post-sale lifecycle and fostering long-term relationships; develop growth and expansion strategies within your accounts; clearly articulate product value and drive adoption across customer organizations; support customer satisfaction, retention, and long-term success through proactive engagement. Leadership Responsibilities: Lead, mentor, and support a global team of Customer Success Managers; build a positive, collaborative team culture focused on innovation and continuous improvement; identify opportunities for growth within your team’s customer portfolios; partner closely with cross-functional teams to share customer insights and influence product evolution; monitor key issues, ensuring timely communication, escalation, and resolution both internally and externally. Qualifications / Requirements 6+ years in B2B software customer success, preferably in SaaS or AI-driven products. 2–3 years of experience managing and developing Customer Success teams. Proven track record of delivering customer-focused solutions and achieving business objectives. Strong leadership qualities—proactive, accountable, thoughtful, and hands-on. Experience working in fast-paced, high-growth technology environments. Bachelor’s or Master’s degree in a relevant field. Excellent communication, relationship-building, and interpersonal skills. Solid understanding of SaaS models, metrics, and post-sales operations. Contact Details Doug WaldVice President of RecruitingExecutive Alliance Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Staffing and Recruiting #J-18808-Ljbffr

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