Service Advisor

6 days ago


Caledon, Canada CALEDON MITSUBISHI Full time

**Overview**

**Responsibilities**
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs by listening attentively and asking relevant questions about vehicle issues.
- Provide detailed explanations of services required, including maintenance and repair options.
- Upsell additional services and products based on customer needs and vehicle condition.
- Prepare accurate service estimates and obtain customer approval before proceeding with repairs.
- Maintain clear communication with customers throughout the service process, providing updates on progress and any changes in service requirements.
- Handle cash transactions accurately, ensuring proper documentation for all payments received.
- Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Follow up with customers post-service to ensure satisfaction and address any concerns.

**Skills**
- Strong background in automotive repair or dealership experience is preferred.
- Excellent customer service skills with a focus on building relationships and trust with clients.
- Solid mechanical knowledge to effectively communicate technical information to customers.
- Proven sales skills, particularly in upselling services or products related to automotive care.
- Experience in cash handling and maintaining accurate financial records.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- Strong communication skills, both verbal and written, to convey information clearly to customers and team members.

Join our team as a Service Advisor and contribute to delivering exceptional automotive service while enhancing customer satisfaction

Pay: $45,000.00-$90,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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