Service Advisor
6 days ago
**Job Overview**
**Duties**
- Greet customers promptly and professionally, establishing a positive first impression.
- Assess customer needs through effective communication and active listening.
- Provide detailed explanations of recommended services and repairs based on mechanical knowledge.
- Collaborate with technicians to ensure accurate diagnostics and timely completion of services.
- Manage service appointments, ensuring efficient scheduling and workflow in the service department.
- Handle cash transactions accurately, including processing payments and maintaining records.
- Upsell additional services or products that enhance vehicle performance or safety.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area to promote professionalism.
**Requirements**:
- Strong mechanical knowledge to effectively communicate technical information to customers.
- Excellent customer service skills with the ability to build rapport with clients.
- Previous experience in a dealership environment is a plus.
- Ability to upsell services while maintaining customer trust and satisfaction.
- Strong sales skills with an understanding of cash handling procedures.
- Effective communication skills, both verbal and written, for clear interaction with customers and team members.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
Join our team as a Service Advisor where your expertise in automotive repair combined with your dedication to customer service will contribute significantly to our success
Pay: $18.00-$21.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Expected start date: 2025-06-23
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