Coordinator, Program Delivery

**Discover. Innovate. Act**:
We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.

**The impact you will have**:
The Coordinator, Program Delivery leads the delivery of our peer support programs and other community programs as required. This role ensures participants experience a high-quality program and drives engagement to improve the lives of Canadians affected by MS. The Coordinator, Program Delivery:

- Leads the full delivery cycle to meet peer support program’s desired outcomes, including the development and execution of their annual program plan in collaboration with other departments.
- Engages with volunteers to deliver the peer support programs effectively and ensure a superior MS community member experience.
- Tracks accurate program data to support program evaluation, reporting, and improvement in partnership with the program design team.
- Builds MS community member relationships to represent MS Canada in the community and further promote its programs.

**Requirements**:

- Has a track record of strong customer service skills and the ability to build and maintain successful working relationships with a variety of staff, program participants, volunteers and community partners
- Has experience in volunteer engagement and delivering a positive volunteer experience throughout the life cycle, including recruitment, onboarding, training, development, and support.
- Is strategic, confident, and results oriented
- Is self-motivated and a multi-tasker with the ability to work independently and as part of a team
- Is highly organized with strong attention to detail
- Has exceptional skills for active listening, empathetic communication, interpersonal skills, and experience with distress/crisis situations
- Demonstrates skills in conflict resolution and maintaining confidentiality, with sensitivity to issues of Inclusion, Diversity, Equity and Accessibility (IDEA)
- Has exceptional computer literacy with excellent knowledge of Microsoft Office and is proficient with database software and survey software

**Benefits**

**What we offer**:
At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

- Starting salary within the range of $50,000-$53,520
- Competitive health and dental benefits package, spending accounts, and gender affirmation coverage,
- Opportunity to secure your financial future with retirement plan matching,
- Investment in your professional growth and development,
- Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends,
- Support work life balance through flexible schedules, with hybrid work arrangements
- MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive. _
- We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted. _
- All positions at MS Canada will require a background check in compliance with our Screening Measures Policy._
- We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land._