Hotel Transition Support Worker, Lead

**Hotel Transition Support Worker**

**Lead Full Time**

**Temporary - 6 months**

**What We Do**

WIN House provides individuals and their children fleeing violence, crisis response and intervention, safe temporary accommodation, and support for basic needs. Clients are offered trauma-informed, client-centered programming and support, access to resources, information, and referrals to community support. WIN House is working towards operating within a low barrier model of care.

**What You Will Do**

The Hotel Transition Support Worker - Team Lead plays a dual role in providing front-line support to individuals placed in temporary hotel accommodations due to imminent risk of domestic or gender-based violence, while also offering supervision and mentorship to a team of Hotel Transition Support Workers. These temporary placements serve as emergency safety measures until safer, more appropriate housing options—such as women’s shelter space, transitional housing, or placement with trusted friends/family—can be secured.

This role ensures that all hotel placements receive timely, trauma-informed outreach within 24 hours and ongoing short-term case management until a warm hand-off is made to a longer-term support system. As Team Lead, this position supports consistency of practice, documentation quality, and staff wellness, while acting as a liaison between the team, community partners, and program leadership.

The Team Lead will regularly demonstrate initiative and proactively undertake the following key responsibilities:
**Direct Client Support (50%)**
- Initiate outreach to individuals placed in hotels within 24 hours of referral by 211 GBV Specialists.
- Conduct in-person or phone-based wellness checks, complete initial safety assessments, and provide emotional support.
- Clearly explain that hotel stays are temporary and assist in exploring safer alternatives, including space in shelters, community-based housing, or support from trusted family/friends.
- Complete safety planning, assess broader support needs (housing, financial, legal, health), and facilitate referrals.
- Maintain contact with clients throughout their hotel stay and offer consistent, short-term case management. - Respond to child safety concerns following duty-to-report protocols and engage appropriate services when needed.
- Deliver culturally safe, inclusive services that reflect trauma-informed and harm reduction approaches.

**Team Leadership & Coordination (30%)**
- Provide day-to-day coaching, mentorship, and practice guidance to Hotel Transition Support Workers.
- Support onboarding, training, and ongoing skill development for team members.
- Review and monitor documentation and case notes for quality, consistency, and compliance.
- Coordinate staff coverage and case assignment to ensure timely responses to referrals.
- Support team debriefs, reflective practice, and vicarious trauma prevention efforts.
- Act as the first point of escalation for complex cases or crisis situations.

**Partnerships and Advocacy (10%)**
- Build and maintain positive working relationships with 211 Alberta, hotel management, and local service providers.
- Act as the liaison between front-line staff and community partners to resolve issues, improve coordination, and support advocacy efforts on behalf of clients.
- Ensure hotel environments remain safe, trauma-informed, and responsive to clients' diverse needs.

**Administration, Reporting, and Evaluation (10%)**
- Maintain accurate, timely, and confidential client records in line with organizational standards and privacy laws.
- Support data collection, reporting, and evaluation efforts to identify service gaps, outcomes, and emerging trends.
- Prepare summaries, team reports, and updates for management and funders as required.
- Participate in team meetings, case conferences, and inter-agency collaborations.

**Who You Are**

Qualifications include:

- A degree or diploma in Social Work, Psychology, Women’s and Gender Studies, or a related human services field is preferred. Equivalent combinations of education and relevant experience, including lived experience, will also be considered.
- Minimum 3-5 years of experience supporting survivors of domestic violence, Gender based Violence or working in crisis intervention roles.
- Prior experience in a supervisory or team lead capacity is strongly preferred.
- Strong understanding of trauma-informed care, harm reduction, and safety planning.
- Demonstrated experience working with Indigenous, 2SLGBTQIA+, newcomer, and racialized communities.
- Familiarity with housing navigation, legal systems, and child protection protocols.
- Excellent interpersonal, crisis response, and communication skills.
- Valid driver’s license, reliable vehicle, and ability to travel across Edmonton and surrounding areas.
- Clear Criminal Record Check and Vulnerable Sector Screening required.
- Ability to work flexible hours, including evenings and weekends.
- On Call Rotation is requir