Repair Planner

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible
- with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**: General Manager

**Summary**

This position is responsible for maintaining a proper balance between the profitability of the company, supporting the collision and restorative repair shop and the achievement of total customer satisfaction.

**Duties and Responsibilities**
- Writing complete and accurate estimates alongside certified luxury repair technicians as vehicles are fully disassembled to identify all damages.
- Ensure estimates are written accurately and reflect OEM procedures.
- Provides excellent customer service.
- Qualifies each customer and uses proper process techniques.
- Writes estimates of damages.
- Ensures estimates are written to accurately and to company standards.
- Reviews and explains estimates with customers to ensure customer understanding and satisfaction.
- Obtains repair authorization as needed.
- Performs final check of vehicle before customer delivery.
- Reviews estimates of completed vehicles with customers.
- Negotiates repair costs with Insurance Appraisers.
- Manages supplements and re-inspections throughout repair process.
- Maintains a clean and orderly work area and observes all health & safety procedures.
- Monitors repairs throughout repair process to ensure customers’ needs are met.
- Communicates and documents repairs status to customers and insurance companies.
- Communicates ad orders with appropriate employees.
- Finalizes paperwork at completion of repairs prior to notifying customers.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.
- Responsible for determining the priority of tasks within the scope of the position.

**Skills and Qualifications**
- Must be knowledgeable of Audi, BMW, and Porsche brands.
- Must have experience using Mitchell, Ultramate, Eclaims and Audatex.
- Ability to work cohesively with employees and managers as part of a team
- Excellent interpersonal and customer service skills.
- Must be able to communicate in verbal and written English.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Ability to maintain confidentiality of pertinent data
- Detailed oriented and excellent organizational and multi-tasking

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive: 2 years (preferred)

Work Location: One location