Cafe Manager

2 weeks ago

Port Moody, Canada Caffe Divano Full time

Port Moody

26 - 30 cad / hour

Full time

**Café Manager - Port Moody**:
**Caffè Divano** is looking for a full-time **Café Manager** to join our family-run business and lead our Port Moody team.

We are proud to serve handcrafted specialty coffees alongside fresh, scratch-baked goods from our sister bakery, **Gabi & Jules**. Our cafés in Port Moody and Coquitlam are built on community, kindness, and quality. We value integrity, respect, and excellent service — and we’re looking for a leader who embodies those same principles.

**What We’re Looking For**:
**You must have**:

- At least 1 year of food & beverage management experience (including scheduling, labour budgeting, inventory, ordering)
- A genuine passion for customer service and relationship-building with regulars
- Experience managing and motivating a diverse team with kindness, enthusiasm, and compassion
- Some food preparation knowledge/experience
- A valid driver’s license
- Flexibility — cafés aren’t 9-5 You’re comfortable working weekends and early mornings
- Interest in a long-term role with autonomy, ownership, and growth

**Bonus points if you have**:

- Experience crafting specialty coffee beverages (semi-automatic espresso machine)
- Previous quick service or café leadership experience

**What You’ll Do**:
As Café Manager, you’ll oversee all aspects of daily café operations — ensuring excellent guest experiences, smooth team coordination, and efficient business performance. You’ll work closely with the owners and current manager during a 3-6 month transition period, with the goal of independently managing the café thereafter.

**Responsibilities include**:

- **Upholding standards**: Maintain quality and service consistency, ensure health & safety compliance
- **Leading the team**: Scheduling, delegating roles, assigning duties, onboarding, training, recognizing strong performance, and addressing issues with fairness and respect
- **Customer experience**: Greeting guests warmly, resolving complaints, and fostering a welcoming, community-focused environment
- **Labour management**: Building schedules that balance staff needs with labour targets, adjusting as necessary
- **Inventory & supplies**: Ordering, tracking stock, managing shortages, and completing accurate inventory counts
- **Maintenance & appearance**: Ensuring the café is clean, organized, and all equipment is properly maintained
- **Communication**: Keeping clear, open communication with owners, supervisors, and shift leads

**Why Work With Us?**:
At Caffè Divano, you’re more than a manager — you’re part of a family business that believes cafés are about **connection, comfort, and community**. We want someone who is excited to grow with us, lead with kindness, and help us create a place where both staff and customers feel at home.

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