Adoptions and Retail Operations

**The Winnipeg Humane Society - Job Posting # 2025-4-06**

**Date**:April 25th, 2025

**Position Title**: Manager, Adoptions and Retail Operations

**Reports to**: Director, Adoptions and Retail Operations

**Classification**: Non
- Union

**Hours**:40 hours/week; Monday to Friday 9:00am to 5:00pm

**Days/Time of shifts could vary/change**

**Start Date**:ASAP

**Closing Date for Applicants**: April 30th, 2025

**Position Summary**:
The Manager Adoptions and Retail Operations will work closely with the Director Adoptions and

Retail Operations to facilitate and ensure the successful operation of the Adoptions Department

and Retail Operations; supporting the adoption floor and process, finding a new home for the

animals rescued by WHS, and serving as the first point of contact for vendors, visitors, employees,

and volunteers in the Adoptions and Pet Shop areas. Reporting to the Director Adoptions and Retail

Operations, the Manager Adoptions and Retail Operations is expected to pursue the established

responsibilities while also working directly and collaboratively with department heads and staff.**

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.
- An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

**RESPONSIBILITIES SPECIFIC TO THE JOB LEVEL**

**Leadership**
- Provide team members with positive coaching and feedback, building a work environment

which reflects the WHS values and culture.
- Create a friendly and professional environment to enhance courteous service; ensure clean,

attractive, and organized work areas.
- Train, direct, and supervise staff; delegate duties to assistant managers (if applicable) and

staff.
- Provide coaching to develop staff, using clear and constructive feedback and additional

training as needed to enhance each individual’s performance.
- Schedule staff and ensure accurate record keeping for payroll purposes.
- In collaboration with Directors or direct report, coordinate and facilitate performance

conversations for all employees within the team, per established standard.
- Support the Director or direct report with recruitment, interview, and selection of new

employees.
- Provide input, participate and make recommendations on corrective actions, as requested, for

performance-related issues.
- Be guided by and guide by empathy and being trauma informed with a harm reduction lens for

true community service.
**Management**
- Lead the daily operations and ensure ongoing alignment with departmental and Retail

Operations workplan and WHS priorities.
- Provide daily and regular oversight and feedback to team members, ensuring that work

responsibilities are well understood, and requirements are met.
- Provide direction on potential need to shift priorities or deal with emerging or emergent needs.
- Seek guidance from Director or direct report to confirm recommendations or decisions related

to operations, where clarification may be required.
- Schedule and facilitate regular team meetings to encourage feedback and drive initiative for

continued improvement, aligned with WHS values and culture.
- Provide regular reports, per established schedule, to the Director or direct report on

department activities and needs.
- Display initiative through recommendations and enhancements for consideration.
- Attend and co-facilitate Management meetings, ensuring comprehensive record keeping per

established standards.

**Financial**
- Provide input into the budgeting process.
- Diligently manage expenses according to the budget.
- Proactively report on any suspected anomalies, inconsistencies, or potential deviations from

the budget.
- Ensure that all records are accurate and complete.

**Business Development**
- Support business development activities and initiatives as directed.
- Provide input and recommendations into existing or new business development activities and

initiatives. Collect, interpret, and report on data from Shelter Buddy, Light Speed and Better

Impact platforms

**RESPONSIBILITIES SPECIFIC TO THE ROLE**

**Adoptions**
- Greet and respond to inquiries of both internal and external customers and actively guide them

through the adoption and holds process.
- Assist in opening and closing the adoption center.
- Handle animals and animal related paperwork and items.
- Develops a working knowledge of all animals available for adoption through hands-on

interaction, reviews related paperwork, and database information.
- Ensure appropriate