International Case Coordinator

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The **International Case Coordinator** for the International Patient Program is accountable for providing ongoing support and expertise through comprehensive assessment, planning and overall evaluation of individual patient needs. The overall goal of the role is to enhance the quality of international patient services and satisfaction, to promote continuity of care through case management, and to support capacity building for international patient services within the program and across the organization.

In this position, you will follow the regulatory guidelines set by the Ontario Ministry of Health and Long Term Care and the Canadian Medical Protective Association (CMPA). You will review medical documentation and determine the appropriate clinical stream for the patient by working closely with those clinical areas and programs within SickKids that have additional internal capacity to accept international patients. You will liaise with external referring partners (ie. Pediatricians, family doctors and other medical specialists, insurance companies and embassies) to ensure appropriate information is collected regarding the patient clinical care needs and family situation.

**Here’s What You’ll Get To Do**
- Lead intake evaluation, assisting in development and revision of individual treatment plans by collaborating with the clinical team, participation in clinical care planning by attending case conferences and rounds
- Provide information to patients and families on the intake process and international patient service offerings
- Provide family-centered case management and discharge/disposition planning through coordinating internal and external resources for each patient and working with the clinical team to determine appropriate follow up and discharge from treatment
- Provide guidance to the Program Coordinator to ensure timely coordination and triage of all referrals and collaborate on data collection and data management
- Understand clinical team functions, roles and responsibilities within programs delivering care to international patient and families
- Support patients with navigating access to healthcare at SickKids, understanding immigration and transportation requirements
- In conjunction with members of the clinical team, provide recommendations on referral of appropriate services required abroad in order to facilitate transition and discharge to home country
- During periods of high intake patient volumes and as an expert in intake, may be requested provide direct support to Program Coordinator
- Demonstrate initiative in leading and/or contributing to quality and process improvement projects

**Here's What You'll Need**
- BScN or BSc in a health related field
- Minimum 5 years of experience in a health related field
- Experience in working with international projects, case coordination and knowledge of international traditions, laws and core cultural values, as required when working with international agencies, healthcare professionals and families

**Employment type**: Permanent full-time, 37.5 hours per week.

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply