Administrative Support

This **dual-role position** will provide _**administrative support**_ **for**_**property managemen**_t_ operations (2-3 days per week) and as a _**Reception/Guardian**_ **at Bonnylodge every second weekend.** This role will require strong organizational skills, professionalism, and the ability to balance administrative duties with hands-on resident and visitor support.

Lakeland Lodge and Housing Foundation is a non-profit Organization dedicated to providing safe and affordable housing for seniors and families within the M.D of Bonnyville, City of Cold Lake, Town of Bonnyville, and Village of Glendon. Our commitment is to treat all individuals with dignity and respect, while delivering high-quality service and support to our residents.

**Key Responsibilities**

**1. Property Management Administration (2-3 days per week, 8:00 am - 4:00 pm. Location: Lakeland Lodge and Housing Foundation Head office
- Bonnyville**
- Provide administrative support for property management, including correspondence, document preparation, and filing.
- Assist with renewals, annual reviews, notices, and communication.
- Support with Tenant move-ins and move-outs.
- Support with data entry, including processing of rent payments, invoices, and property-related expenses and other financial record-keeping.
- Support the coordination of maintenance requests, contractor scheduling, and follow-up on work orders.
- Support property inspections and maintain compliance documentation.
- Travel may be required between Glendon, Cold Lake, Bonnyville.
- Adhering to Foundation policies, procedures and related Legislated acts such as Alberta Housing Act, Landlord and Tenant Act.
- Provide general office support, as assigned, including reception, scheduling, and client inquiries.

**2.** **Reception/Guardian - Every Second Saturday & Sunday. Location: Bonnylodge**
- First point of contact for residents, visitors, and staff at Bonnylodge; answer phones, respond to inquiries, and take messages.
- Direct supervision of residents, visitors, and overall monitoring of staff on shift, the building and grounds and ensuring safety and security standards are upheld.
- Provide assistance with supportive services, including recreation, housekeeping, laundry, and light kitchen duties as required.
- Completes cleaning, laundry, and kitchen duties as per duty descriptions of shift or at the request of Management.
- Complete required documentation including daily reports, resident incident files, and shift logs.
- Ensure compliance with Lodge policies, health, safety, infection control, and emergency procedures.
- Act as resident advocate by listening to concerns, reporting issues to management, and ensuring respectful, professional service.
- Greet and host all visitors for evening events.
- Ensure adequate staff coverage in the absence of Management.
- Report and resolve complaints, requests, safety conditions, security issues and illegal activities.
- Ensure to identify, respond to, and lead emergent and non-emergent situations.
- Report Maintenance or building upkeep issues to the appropriate resource.
- Ensures all checklists, forms and Foundation documents are reviewed and completed each scheduled shift.

**Qualifications**
- 3+ years of proven experience in administrative or property management support roles.
- Experience working with seniors, tenants, or in a hospitality setting considered an asset.
- Strong communication skills (written and verbal) with the ability to interact professionally with tenants, residents, and staff.
- Ability to exercise sound judgment and make logical decisions in emergent and non-emergent situations.
- Proficiency in Microsoft Office Suite: Teams, Word, Excel, Outlook
- Ability to provide a Clear Criminal Record Check with Vulnerable Sector.
- Valid class 5 driver’s license and a reliable vehicle.

**Working Conditions**
- Split role: property administration (weekday office setting) and lodge guardian/reception (every second weekend).
- Must maintain confidentiality of residents, tenants, and organizational information.
- Requires the ability to stand for extended periods, complete repetitive tasks, and lift up to 50 lbs.
- Commitment to professionalism, teamwork, and maintaining a safe, supportive environment.

**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

Expected hours: 21 - 37 per week

Work Location: In person