Customer Support Representative

3 days ago

Brampton, Canada MULTIVAC Canada Inc. Full time

**Summary**: This position is Responsible for prospecting potential customers and selling spare parts and preventive maintenance contracts for active MULTIVAC equipment, as well as selling fee-based technical training, in the assigned territory.

**Essential Duties and Responsibilities**:
Include the following. Other duties may be assigned:

- Call on existing customers within defined regional sales territories, to evaluate spare parts inventory, recommend spare and wear parts for all MULTIVAC machines, and propose fee-based services.
- Ensure each active MULTIVAC machine in territory is represented with a spare and wear parts proposal. Work with management to establish priorities and develop a vehicle for tracking and reporting proposal dates, closing dates, and pending opportunities.
- Ensure each active MULTIVAC in the assigned territory has preventive maintenance contract proposal.
- Ensure each MULTIVAC newly installed in territory is represented with a tailored 1, 3, and 5-year spare/wear parts proposal to the customer. Work the MULTIVAC Technical Service Team and management in technically challenging cases, to ensure correct parts are proposed in sufficient quantity.
- Report in writing on all observed competitor parts and service activity in customer plants, along with recommendations for action.
- Serve as a resource to Field Service Technicians doing installations when they require assistance.
- Operate within annual expense budget and work to meet established individual goals.
- Attend and participate in trade shows, sales meetings, industry meetings and association events, and other activities as directed by management.

**Time Utilization**: This position will travel up to 80%. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate show and event schedules.

**Qualifications**:

- College/University and two years related experience; or equivalent combination of education and experience. Prefer two years technical experience in one or more of the following: capital equipment, packaging materials, other industry related goods, or experience within the MULTIVAC organization. Practical mechanical experience also preferred.
- Current valid driver’s license and the ability to obtain a passport for travel as required by position.

**MULTIVAC Behaviour Standard**: Maintain a positive work atmosphere by acting and communicating in a respectful and professional manner with others at all times.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

**Experience**:

- Sales: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: On the road

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