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Front Desk

2 weeks ago

St Catharines, Canada Stone Mill Inn Full time

Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Job Types**: Part-time, Permanent
Part-time hours: 12-20 per week

**Salary**: From $15.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Hotel Front Desk: 2 years (required)