Case Manager

3 days ago

Winnipeg, Canada WCB Manitoba Full time

**Job Summary (external)**:
As a Case Manager, you will help guide injured workers on their journey toward recovery and successful reintegration into the workforce. In this role you will be directly contributing to the wellbeing of injured workers and their families by supporting them through the recovery process. By collaborating closely with employers, healthcare providers, and other WCB stakeholders you will plan meaningful solutions for safe timely return to work outcomes. If you are driven by purpose, enjoy working collaboratively, and are eager to make a lasting impact, then this is the job for you

**Job Duties**:

- Manage workplace injury and illness claims, making entitlement decisions based on thorough assessments.
- Provide personalized support to injured workers and employers, guiding them through the recovery and return-to-work process.
- Identify and implement safe, modified, or alternate return-to-work opportunities.
- Coordinate services with medical professionals, rehabilitation specialists, and other team members.
- Facilitate multi-disciplinary meetings to develop and implement case plans for complex cases.
- Promote and support workplace disability management and return-to-work programs.
- Ensure compliance with The Workers Compensation Act and other relevant legislation.

**Qualifications**:

- Education and Experience - A university degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.) and at least five years of experience making entitlement decisions while providing client services or equivalent combination of education and/or experience.
- Knowledge - Familiarity with case management, disability management, and medical terminology.
- Problem-Solving - The ability to analyze information, assess claims, and make informed decisions.
- Communication Skills - Strong verbal and written communication to interact with diverse stakeholders.
- Team Player - Ability to work independently and collaboratively.
- Adaptability - Comfortable working under pressure with tight deadlines.
- Technical Proficiency - Experience using Windows-based software (Word, Excel, PowerPoint, etc.).
- Travel Ability - Willingness to travel within Manitoba as required.
- Bilingualism (English & French) is an asset but not required.

**Competencies (internal only)**:
Essential:
Client Service Orientation
Analysis/Problem Assessment
Planning, Organizing and Follow Up
Judgment/Problem Solving
Communication - Written and Verbal
Persuasiveness

Very Important:
Teamwork

Important:
Impact

**Additional Information (internal)**:
Open Positions: Up to 7 vacancies

Work From Home Suitability Level: Medium

Please note that this position is tentatively set to begin in October 2025 with a 12 week training class. Hours of work during the training period are 8:30 a.m. to 4:30 p.m. Participation in Compressed Work Week, or a Flexible Work Hours schedule will be suspended during a training class and no extended vacation time will be permitted.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

**Additional Information (external)**:
Work with us

Salary Range: $76,000 - $97,852

Start Date: October 27, 2025

Training Period: 12 weeks (Monday - Friday, 8:30 a.m. - 4:30 p.m.).

The WCB is committed to diversity, equity, and inclusion and encourages applicants from all backgrounds. Accommodations are available upon request during the hiring process.

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