Manager, Disability Management

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The primary function of the Manager, Disability Management is to ensure the effective and efficient day-to-day administration and operation of Disability Management (DM) and the Disability Management team to ensure regulatory obligations and processing timelines are met. The Manager, Disability Management, is the liaison with the provincial workers’ compensation boards, disability insurers and all internal partners at the operations level.

**Responsibilities**:

- Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize risk
- Provide leadership, training, coaching, case reviews and performance manage to all direct reports, Disability Case Managers & Workers’ Compensation Case Managers
- Lead by example, motivate, collaborate and empower DM team to foster autonomy and positive morale
- Contribute to the development, reviews and updates all DM policies, procedures, manuals, job aids and process maps
- Subject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers’ Compensation policy & legislation, Occupational Risk Factors and Disability Plans
- Liaise and develop relationships with the provincial workers’ compensation boards across Canada
- Identify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)
- Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs
- Manage the “Management Concierge” process and carry a designated caseload of Management claims
- Oversee, coordinate, collaborate and provide expertise to DCM’s & WCCM’s, Branch and Legal regarding opportunities to appeal WCB claims
- Ensure yearly development and consistent use of the Appeals Spreadsheet
- Lead, represent, liaise with LR, Legal, the insurer and coordinate IME’s on insured claim appeals/grievances
- Liaise, develop relationships and manage SLA requirements with disability insurers
- Identify, resolve gaps, provide education and manage escalations related to insurer claim decisions
- Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costs
- Develop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs
- Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policies
- Develop, build strong relationships and collaborate with union representatives
- Participate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)
- Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM)
- Develop letters and templates required for effective case management, communication and documentation
- Advise and collaborate with HRIT on DM reporting/dashboard requirements and development
- Develop, review, consult with stakeholders and update all DM related KB content
- Identify, research, collaborate and provide guidance to resolve process gaps
- Develop DM training materials and oversee/provide DM training
- Collaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA’s and available modified work positions
- Develop and oversee strategic migration of shared drive content to newly created SharePoint DM site
- Solid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)
- Create content and facilitate quarterly and ad hoc DM team meetings
- Assist team with caseload during periods of high case volume
- Assist the team in the development and achievement of ePerformance and stretch goals
- Identify, provide recommendations and work with LR on required CBA changes during collective bargaining
- Other duties as assigned or delegated by the Director, Disability Management

**Qualifications**

**Qualifications**:

- A minimum of 8 years Disability Management experience
- A minimum of 5 years in a leadership role, with direct reports
- Exceptional relationship management with external and internal clients
- Excellent problem-solving and decision-making skills
- Analytical skills with a strong attention to detail
- CDMP Certification (Certified Disability Management Professional) or equivalent an asset
- University or college degre