Director, Implementation

**ADP is hiring a DIRECTOR, IMPLEMENTATION (bilingual) for its Montreal Office.**

**ABOUT ADP**

We are a global HR service leader serving over 1,000,000 clients in 140 countries and providing a home to more than 63,000 associates worldwide. ADP has the experience and scale to customize human resources solutions for businesses of all sizes - from small business to global enterprise - across all industries. From hire to retire, we reimagine and design what it means to work, and doing so in profound ways. We are always creating with people in mind. Starting with our own. In Canada, the company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in five Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver.

We pride ourselves on offering a stable work environment, an inclusive and welcoming community and unlimited career growth opportunities through our multiple learning and development programs, tuition reimbursement and NPI paid certification and membership. As an HCM leader, not only do we focus on work-life balance and flexibility, but also on providing financial wellness programs topped by group RRSP plans with company match. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

**MORE THAN A WORKPLACE**

**YOUR ROLE**

As a **Director of Implementation, **you will lead our National Implementation teams by focusing on the successful implementation of new payroll, human resource or Time and Labour Management (TLM) clients as well as the conversion of existing clients. You will be responsible for directing the process and monitoring metrics for successful implementation as defined by ADP’s Quality Implementation standards, productivity and performance measurements and budget goals. This director works collaboratively with other functional units and removes roadblocks to successfully implement and maintain quality for our clients.

**What you’ll do**:

- **Provide strategic leadership**, direction and support to the implementation team to ensure we are meeting key performance indicators for Starts, Client Satisfaction, No Starts and time to start.
- **Be an agent of change**. Continually evaluate and enhance processes and tools across the team. Drive innovative changes resulting in sustained performance improvements and client experience.
- **Foster and enhance relationships** with key stakeholders across the business.
- **Provide operational leadership** for the Implementation team, including day to day business direction to regional offices.
- **Report to the business** on the performance of the Implementation team against key performance indicators, including the development and execution of specific action plans for improvement.
- **Analyze the client’s Payroll and/or Human Resource requirements** and recommend sustainable solutions that will meet their needs and provide the client with the value required to offset or exceed their investment.
- **Interpret and analyze information** at a client level, distill the information and present the information or recommended solution in a format meaningful to the Senior Executive level.

**what’s required**:
**Education**
- University Graduate or Professional Certificate with related experience

**TO SUCCEED IN THIS ROLE**:

- Prior experience in on boarding clients into Software as a Service environment, preferably in a payroll or HR Service environment. Minimum 10 years in a management/leadership position.
- Experience in leading a team to consistently deliver results in a high volume and dynamic environment.
- Proven ability to establish and maintain effective, constructive relationships with internal and external clients.
- Advanced technical knowledge related to Payroll, Human Resources and TLM market areas.
- Advanced knowledge of MS Word, Excel, PowerPoint, and MS Project.
- Advanced knowledge of the Payroll and Human Resources industries.
- Advanced understanding of the impact and implications of political, social, economic, technological and competitive trends on client organizations.
- In-depth knowledge of implementation processes, procedures and project management methodologies
- Competent knowledge of ADP products and mainframe.
- Must have extensive experience leading large, diverse teams within a B2B environment.
- Proven leadership of transformational change, delivering measurable results.
- Demonstrated capability to lead quality-focused initiatives and drive organizational excellence (e.g., Six Sigma).
- Demonstrated ability to lead and instill a results-oriented culture through process re-engineering.
- Proven track record in team building and leadership, experie