Collections Specialist

6 days ago

Toronto, Canada Converge Technology Solutions Full time

**Position Title**: Collections Specialist
**Position Location**: Hybrid, Toronto. (2 days onsite/3 days remote)
**Reports to**: Director, Finance Operations
**Main Purpose of the Role**: This role is critical in ensuring timely collections, maintaining strong client relationships, and supporting the overall cash flow of the company.
**Essential Functions**:Accounts Receivable Management**:

- Manage and oversee accounts receivable processes, including monitoring outstanding invoices and pursuing collections, and consistently meet or exceed monthly collections targets.
- Handle escalations and negotiate payment arrangements with delinquent accounts.
- Maintain accurate records of collections activity, customer communications, and payment histories.
- Prepare aging reports, collections performance metrics, and other relevant documentation for management review.
- Manage spreadsheets, databases, and document filing systems efficiently.
- Work closely with the cash app, sales, accounting, and operations teams to resolve billing discrepancies and provide excellent customer service.
- Participate in meetings to align on strategies for high-risk accounts or disputes. o Identify opportunities to streamline the collections process and improve efficiency.
- Ensure compliance with company policies and applicable regulations related to credit and collections.

**Required Skills/Abilities/Competencies**:

- Excellent verbal and written communication skills.
- Ethical and Critical Thinking
- Excellent interpersonal skills with a customer-focuses, professional demeanor.
- Investigative mindset, with ability to research account issues and discrepancies thoroughly.
- Ability to build and maintain positive relationships.
- Excellent organizational skills and attention to detail.
- Ability to work independently and handle sensitive financial information with discretion.
- Excellent time management skills with a proven ability to meet deadlines.
- Accuracy and strong numeracy skills.
- Strong analytical skills with ability to identify trends and inconsistencies.
- Ability to function well in a high-paced and at times stressful environment.
- Team-oriented with a collaborative approach to problem-solving.
- Proficient with Microsoft Office Suite or related software.

**Education and Experience**:

- Bachelor’s degree in accounting, Finance, Business Administration, or related field (preferred).
- 2-5 years of experience in collections, accounts receivable, or billing.
- Experience in administrative or clerical roles is an asset.
- Familiarity with accounting software (NetSuite preferred) and industry-relevant practices.
- Strong document and data management capabilities, including spreadsheets and databases.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

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