Collections Specialist
7 days ago
TouchBistro is looking for a **Collections Specialist **to join our growing Billing Operations team. This team focuses on collecting outstanding balances from our clients and performs administrative tasks that maintain the integrity of the billing function. You will engage with our customers to confirm that payment methods are up to date, as well as ensuring contract terms are being met.
**Your Day-to-Day**
- Manage Delinquent Accounts: Actively engage with customers to resolve overdue balances across all stages of delinquency (15-120+ days)
- Queue Management: Handle a steady volume of accounts through a queued system, ensuring timely and effective outreach to each customer.
- Escalations & Referrals: Identify high-risk accounts and escalate to senior team members, third-party collections, or legal as needed.
- Cross-Department Collaboration: Work closely with Finance, Customer Success, and Sales teams to ensure the best outcomes for the company and the customer
- Compliance: Ensure all collection practices are in line with company policies, contracts, and relevant regulations.
- Adapt and Execute**: Take on additional priorities as assigned to support the overarching goal of reducing delinquency.
**All About You**:
- Must Haves:_
- You have 1-2 years in a B2B collections or accounts receivable role, preferably within a SaaS environment.
- You have experience with credit analysis/analytics
- reading and understanding credit ratings, limits, and risk factors to better assess account viability and guide collection strategies.
- Strong oral and written communication skills to present information logically and concisely
- You are resilient and are able to maintain composure and professionalism while navigating high-pressure conversations and managing customer frustration daily.
- Nice To Haves:_
- Post-secondary education in finance or business administration is a plus
- You are bilingual Spanish/English
- Familiarity with SalesForce and CreditSafe is a plus.
**What We Offer**
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
- The Perks:_
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
**About TouchBistro**
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
- TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process._
-
Collections Specialist
1 week ago
Toronto, Canada The Society for the Preservation of Natural History Collections. Full timeA leading museum institution in Toronto is seeking a meticulous Collections Specialist to oversee the care and documentation of collections in Mineralogy & Geology. The position requires a Master’s degree, 3+ years of relevant experience, and proficiency in digital collection management systems. You will collaborate with professionals to ensure collections...
-
Collections Specialist
1 week ago
Toronto, Canada The Society for the Preservation of Natural History Collections. Full timeA leading museum institution in Toronto is seeking a meticulous Collections Specialist to oversee the care and documentation of collections in Mineralogy & Geology. The position requires a Master’s degree, 3+ years of relevant experience, and proficiency in digital collection management systems. You will collaborate with professionals to ensure collections...
-
Collections Specialist, Mineralogy
1 week ago
Toronto, Canada The Society for the Preservation of Natural History Collections. Full timeWHO WE ARECanada’s largest and most comprehensive museum, ROM, is home to a world-class collection of artworks, cultural objects and natural history specimens featured in 40 gallery and exhibition spaces. As the country’s preeminent field research institute and an international leader in new discoveries, ROM plays a vital role in advancing our...
-
Collection Specialist
5 days ago
Toronto, Canada Demolytic Full time**Toronto** **Canada** We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and...
-
Collection Specialist
1 week ago
Toronto, Canada Provincial Smart Home Services Full time**Job Title**: Collections Specialist **Reports To**: COO **Company Review**: _Provincial Smart Home Services_ is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. **Job Overview**:_The Collections Specialist _is responsible for...
-
Collections Specialist
1 week ago
Toronto, Canada Financial Debt Recovery Limited (FDR) Full timeCompany Description Financial Debt Recovery Limited (FDR) is a Canadian-owned company established in 1991, specializing in corporate credit and receivable management services. As a pioneer in the Canadian Receivable Management Industry, FDR combines the strengths of a Contingency Collection Agency and a Debt Purchaser to provide strategic and effective...
-
Collection Specialist
2 weeks ago
Toronto, Canada ONIT ENERGY LTD Full timeCompany Overview Canadian Water Savings operates as a highly successful entity within the ONIT umbrella, our esteemed parent company. As the exclusive distributor and partner of SMART VALVE in Canada, we specialize in delivering substantial water bill savings, guaranteed at 15 to 35%. Setting ourselves apart, we proudly offer No Cost Water Savings for...
-
Collections Specialist
2 weeks ago
Toronto, Ontario, Canada Financial Debt Recovery Limited (FDR) Full timeCompany DescriptionFinancial Debt Recovery Limited (FDR) is a Canadian-owned company established in 1991, specializing in corporate credit and receivable management services. As a pioneer in the Canadian Receivable Management Industry, FDR combines the strengths of a Contingency Collection Agency and a Debt Purchaser to provide strategic and effective...
-
Collections Specialist
2 days ago
Toronto, Canada Robert Half Full timeWe are looking for an experienced Collections Specialist to join our team in Toronto, Ontario on a contract basis. In this role, you will play a key part in managing business-to-business collections, ensuring timely payments, and maintaining strong client relationships. This position offers an exciting opportunity to contribute to a dynamic team within the...
-
Credit and Collections Specialist
7 days ago
Toronto, Ontario, Canada Kohl & Frisch Full timePOSITION: Credit and Collections SpecialistSTATUS: Full-timeLOCATION: Kohl & Frisch Limited (Concord, ON)REPORTS TO: Supervisor, Credit and CollectionsDEPARTMENT: FinanceFounded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A...
