Advisor, Organizational Performance

**Job Description**:
**JOB TITLE**:Advisor, Organizational Performance

**DEPARTMENT**:Corporate Support Services

**POSTING NUMBER**:106446

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of West Tower.

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$97,593.00 - $109,792.00 per annum

**MAXIMUM OF SALARY RANGE**:$121,991.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:November 26, 2024

**CLOSING DATE**:December 10, 2024

**AREA OF RESPONSIBILITY**:
Provides expertise and leadership in consultation tactics, research methods, analysis, and recommendations for key strategic and corporate initiatives. Provides consultative, project management support to develop and deliver innovative approaches for the Organizational Performance portfolio which includes strategy, metrics and analytics, process improvements, and both the customer and employee experience.

Leads the development and delivery of a comprehensive and integrated Corporate Performance Measurement Framework that aligns all operating departments and functional areas with corporate strategic directives. This role purposely seeks continuous improvement, identifies trends and opportunities, leads the effective articulation of performance targets and reports the outcomes to leadership, members of Council, the organization and the community.

Reporting to the Manager, Organizational Performance, the Advisor continually pursues, enables, and supports a customer-centric and performance-driven culture and reinforces the City’s values, competencies, and its focus on people.

**CORPORATE PERFORMANCE CHAMPION**: Translates the City’s strategic initiatives and achievements with a balanced performance scorecard. Partners with leaders and operating departments to define clear goals and performance objectives to achieve the City’s strategic and corporate initiatives. Fosters a culture of service delivery, performance measurement, and evidence based decision making. Facilitates cross-functional projects to affect, influence and support, organizational effectiveness and both the customer and employee experience. Collaborates with business partners to develop their ‘performance story’ and weave it into the fabric of the overall corporate story of the City’s workforce, services, finances and resources. Ensures performance measurement is linked to operational planning, service delivery and budgeting processes. Implements targets, measurements and reporting mechanisms to demonstrate the City’s achievements.

**STRATEGIC FOCUS**: Pursues purposeful integration to drive strategies contributing to cultural transformation, employee engagement, citizen satisfaction and continuous improvements that translate into organizational performance measurements. Key priorities include:

- Metrics and analytics - ‘the why”—performance and success factors that reveal connections to the ‘bigger picture’ and the corporate strategic plan
- Corporate planning - encompassing strategic and corporate initiatives such as the Term of Council Priorities, balanced score cards, organizational performance, service delivery and costing, and continuous improvements
- Data modernization - enabling flexibility and discretion, creating partnerships and encouraging collaboration to create ‘data spaces’ that are user-friendly, offer clear interpretation and enable consistent implementation in practice (dashboards, open data, service and metric inventories)
- Fostering a customer-centric culture - the connection between the employee experience and the customer experience
- Prevalent change management stewardship and guidance

**PROGRAM LEADERSHIP**: Promotes measurable targets based on operational planning, service delivery, budgets, and systems/processes that enable performance measurement. Oversees the availability, analysis, utilization and quality of performance measurement data. Supports and evaluates performance measurements, reports on achievements and identifies areas of opportunity and/or those that require more focus. Leads utilization of data analysis and feedback from various sources. Uses key measures to inform and develop effective action plans.

**CUSTOMER CENTRICITY**: An ambassador of the customer experience that understands the value and importance of building and fostering solid relationships with internal/external clients. Considers both quantitative and qualitative results, and thoughtfully promotes corporate values, skills, and our focus on people.

**TEAMWORK AND COLLABORATION**: Builds and fosters strong working relationships with leadership, colleagues, internal/external partners, and stakeholders to establish and achieve valuable experiences and measurable targets.

**COMMUNICATION AND REPORTING**: Effectively coordinates with working groups and key stakeholders striving for alignment within