Manager of Protective Services

**General Job Responsibility**

**Accountability**

This position reports directly to the Director of Corporate Services.

**Specific Job Responsibilities**

1. Provides daily support, leadership, coaching and mentoring to all staff under their direction, ensuring they are properly trained, resourced, and supported through consistent and effective performance management.

2. Performs the duties of Administrator of Dangerous or Unsightly Premises, with this appointment being made under Section 41 of the _Municipal Government Act_, including receiving and investigating complaints, meeting with property owners, preparing reports and correspondence, issuing Orders where authority exists, recommending demolitions, carrying out Orders, forwarding costs to Finance for lien attachment, maintaining documentation, ensuring public follow-up, issuing tickets or initiating court action where compliance is not achieved, remediating properties as necessary, and providing bi-annual reports to Committee of the Whole.
3. Oversees the supervision and administration of municipal bylaws requiring enforcement, including noise, dogs, and others, ensuring public education complaint intake and processing, timely enforcement, and recommendations to Council for amendments.
4. Oversees the Municipality's animal control services including dog pound operations, provision of contracted services to neighbouring municipalities, consistent collection and return processes, investigations and enforcement of the Dog Bylaw, issuance of tickets or court actions when required, and accurate maintenance of complain reports and files.

5. Facilitates the Municipality's responsibilities under the Fences and Detention of Stray Livestock Act, serving as staff resource to the Fences Arbitration Committee, reviewing complaints, assisting committee members, preparing Orders and decisions, and ensuring enforcement including disposition of animals and collection of fines.

6. Annually prepares and establishes, in conjunction with staff, departmental priorities and strategies, service standards, and response timeframes, along with alignment into a three-year-term departmental plan.

7. Tracks and reviews invoices and payments related to public prosecution services ensuring accuracy and completeness and uses this information to support financial reporting and budgeting.

8. Acts as the Municipality’s staff liaison officer with it's eleven (11) funded fire departments, organizing meetings, reviewing financial statements and funding requests, overseeing hydrant funding and reserve accounts, coordinating operating and capital funding, supporting training and equipment planning, administering workers compensation payments, preparing long service awards and maintaining related website content.

9. Acts as staff liaison officer with policing agency and Nova Scotia Department of Justice including organizing and facilitating the Police Advisory Committee, preparing agendas, minutes, reports and correspondence, responding to public questions and Council inquires, and meeting regularly with the RCMP Staff Sergeant to review issues and priorities. related to policing, preparing letters and reports, and providing updates to Council concerning all policing matters annually.

10. Plans, organizes, and oversees the Municipality's emergency measures responsibilities under the Nova Scotia Emergency Management Act, including bylaw review, inter-municipal agreements, emergency planning and exercises, collaboration with municipal and community agencies, and the development of public education and awareness programs.

11. Reviews the Municipality’s Dog Bylaw, dangerous or unsightly laws, and other relevant legislation and bylaws on a triennial basis to ensure they remain current with law, language, and court decisions, and makes recommendations for amendments as necessary.

13. Maintains current knowledge of legislation and procedures related to issuance of Summary Offense Tickets and Long Form Summons, appearing in court as required, providing evidence or affidavits, and tracking outstanding non-compliance cases.

14. Carries out the duties and responsibilities of a Special Constable under Section 88 of the Police Act of Nova Scotia.

15. Prepares reports and presentations for the Director of Corporate Services and Council as required.

16. Perform other duties as assigned by the Director of Corporate Services.

**Qualifications and Expectations**

Due to the nature of this position, the employee must have exceptional reading and report writing skills, and working knowledge of enforcement and court processes and procedures including collecting evidence and taking statements, strong management and supervisory experience to effectively lead and mentor staff, above average interpersonal skills to deal with difficult situations and conversations tactfully, be fluent with Microsoft Office, and comfortable working in a fast-paced work environment, often under public pressure. This pos