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Samsung Online Small and Medium Business Specialist

2 weeks ago

Greater Toronto Area, Canada OSL Retail Services Inc Full time

Overview:
**OSL Samsung Online**
**Small and Medium Business Specialist**

**Do you have a passion for Tech?**

Samsung and OSL have teamed up to operate the Samsung Experience Stores and Samsung eStore Chat Program across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

**Who are we?**

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies three years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry. How cool is that?

**Here’s where you come in**
- As the Small Medium Business (SBM) Specialist, you will be the point of contact for all SMB enquires relating to mobile devices, consumer electronics, and digital appliances. You will need to understand the client’s business needs, build a strong relationship and recommend consumer or business products. You will be asked to meet business objectives and be a strong ambassador of the Samsung Brand. You’re passionate and want to sharpen your skills and grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with otherswe’re all about family.

**A day in the life of a Small Medium Business Specialist**:

- Provide an exceptional first impression of our company, showcasing how we can help facilitate clients with large orders.
- Complete detailed research on incoming companies and prospects to give your outreach the best chance for success, as well as activity logging in our CRM systems.
- Maintain a strong understanding of Samsung products in both consumer and business-related categories.
- Maintain professionalism by answering questions and building a strong relationship with clients, other Samsung departments and business partners in a timely manner.
- Drive sales by understanding clients current & future business needs and developing a funnel for continued ROI.
- Support Customer Experience Managers with updating onboarding material and providing support in the training of new hires.
- Ensuring seamless customer experience from prospect to payment, through many different payment types.
- Establish potential clients and initiate first contact, building the Samsung brand & representation within the SMB landscape.
- Weekly KPI review and business plan development.
- Other duties as required to meet business needs

***

**Good thing you have what it takes**:

- Minimum 2 years of SMB / B2B sales experience.
- Will embody the Samsung Brand in every interaction with customers and genuinely care about their individual needs.
- Strong written and verbal communication skills in order to provide a positive customer experience. Bilingual in French/English not mandatory, but strong asset.
- Highly accountable and results-oriented, possessing a “can-do” attitude and motivation to meet sale goals and objectives.
- Manage multiple tasks & answer customer questions and/or provide resolutions through demonstrated problem solving and decision-making skills.
- Familiar with Samsung products and features with the ability to make recommendations based on customer needs and wants.
- Highly collaborative and capable of working in a team environment and independently.

**What’s in it for YOU?**
- Base hourly rate with bonus structure incentive; we will identify and reward commitment to excellence in service and sales.
- Comprehensive health and dental plans.
- Discounts on the newest wireless technology.
- Great employee referral program.
- Ongoing continuous training (online and in classroom) to support your personal and professional development.
- Local, regional, and national career growth opportunities.

**Sound like a good fit? Let’s talk.
**Employment Type**: Full Time, Work from Home

At OSL, we celebrate difference. We’re committed to fostering an inclusive and accessible workplace where everyone feels valued, supported, and reaches their full potential.

OSL does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

KOHO has exclusively partnership with OSL to offer Instant Pay to OSL Canadian employees. They offer Instant Pay a free, on-demand pay solution. Instead of waiting for a paycheque every two weeks, you could cash out up to 50% of your daily pay, the next working day. In addition to Instant Pay KOHO is also a no-fee spending and savings account. They offer a mobile app, an everyday spending account, and a reloadable prepaid Visa card that helps you budget,