Manager, HR Services

The Dufresne Group is currently seeking an experienced **Manager, HR Services** to lead the management and optimization of our HRIS (UKG) systems and team. As part of our HR team, you will play a pivotal role in optimizing our HR technology and supporting our strategic goals in an environment that values collaboration, continuous improvement, and a commitment to driving business success.

In this role, you’ll ensure data accuracy, system functionality, and support ongoing HR initiatives through process improvements and automation. You’ll also lead system changes and upgrades, and ensure our HR technology infrastructure supports the company’s strategic objectives.

This role will be based within our **Home Office** located at **147 Commerce Drive** in **Winnipeg, MB**.**

**The Dufresne Group is committed to investing in our team members; we offer**:

- Market competitive wages;
- Comprehensive benefits plan and excellent employee discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values;
- The opportunity to work for one of Canada’s Best Managed Companies.

As the HR Services Manager, some of your key accountabilities will include:

- Leading the ongoing maintenance, upgrades, and optimization of the UKG HRIS system to improve functionality and user experience.
- Ensuring data integrity, accuracy, and compliance with company policies.
- Serving as the escalation point for any HRIS-related inquiries and issues, providing troubleshooting and technical support.
- Designing and implementing streamlined workflows and processes that reduce manual work and improve the consistency and reliability of the HR processes.
- Staying up-to-date on emerging HRIS technologies and trends, recommending enhancements as necessary.
- Managing the change management process, ensuring smooth transitions when introducing new tools and technologies.
- Providing training and guidance to the HR team members and other teams on effectively using UKG HRIS and related systems.
- Developing user manuals, FAQs, and other resources to support system users across the organization.
- Creating, generating, and analyzing HR data reports, visualizations, and dashboards, ensuring the accurate tracking and reporting of HR metrics and key performance indicators (KPIs).
- Working closely with the Payroll and IT teams to ensure seamless integration and alignment of HR processes with company-wide initiatives.
- Conducting regular audits to maintain data integrity and accuracy.
- Acting as a liaison between HR and other departments, facilitating effective communication and collaboration on technology-related projects.
- Fostering a culture of continuous improvement within the HR Services team by encouraging innovative ideas and approaches to problem-solving.

**What we’re looking for**:

- Post-secondary education in human resource management; CPHR designation or working towards the designation is a strong asset. A combination of education and experience will be considered.
- 5+ years of experience in Human Resources.
- 2+ years of leading or supporting HR teams, including training team members on HR systems and processes.
- Proven experience with managing HRIS systems is required.
- Strong background in HR operations, including recruitment, onboarding, payroll, benefits administration, and employee data management.
- Experience analyzing and improving HR processes, focusing on automation, efficiency, and scalability.
- Proficiency with HR reporting tools, dashboards, and the ability to extract insights from data.
- Experience with UKG, People Analytics, or Cognos Analytics is considered an asset.
- Deep understanding of HRIS platforms and UKG is preferred, as is the ability to configure, optimize, and troubleshoot systems effectively.
- Strong ability to analyze HR processes, identify inefficiencies, and implement automated solutions to streamline workflows.
- Proficiency in leading HR technology projects, managing timelines, resources, and cross-functional collaboration to achieve successful outcomes.
- Strong leadership skills with the ability to mentor and guide HR Services team, while fostering collaboration across departments, particularly with Payroll and IT.
- Excellent communication skills, both written and verbal.
- Aptitude for identifying issues, troubleshooting technical problems, and finding effective solutions in a timely manner.
- A Criminal Record Check will be required.
- Hybrid Work from Home/Home Office.