Animal Care Coordinator

**Who We Are**

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

**Status**:Full-time - Permanent

**Location**: Markham - Cat Adoption & Education Centre

**Opportunity**

**Position**:We are seeking an experienced **Animal Care Coordinator (ACC) **to be the centre lead in ensuring a high standard of care is being provided to our animal residents. ACC’s actively participate in daily rounds and animal care recommendations. They provide training, guidance and direction to both Animal Care Attendants and Volunteers. Customer service and related client administrative duties are paramount to the shelter and therefore also vital to the success of this role.

**A Typical Day**
- Advises the public in a variety of ways including responding to general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
- Leads and delegates reception and administration duties, including greeting the public, answering phones, and maintaining animal records
- Assists the Centre Manager in animal care related decision making
- Vaccinates shelter animals on a regular basis and keeps track of vaccination inventory
- Performs regular animal enrichment based on the needs of the animal, including but not limited to exercising, engaging in play activities, and providing novel experiences/tastes/smells
- Supervises all volunteers, co-op placements, and fosters
- Pitch in to support the ACA team as necessary

**Why You Should Join Our Team?**
- Be part of an energetic team environment with others who share your passion for animal wellbeing
- Competitive compensation package including medical, dental and vision benefits (For permanent full-time employees)
- Employee Family Assistance Program
- Paid sick time (For permanent full-time employees)
- 3 weeks of vacation after 3 years of service
- Predictable day time hours
- Onsite parking

**Do You Have What it Takes?**
- Animal Care experience required.
- Certificate or College Diploma in Animal Care (or equivalent education plus work experience) required
- 6 months of supervisory and/or leadership experience
- Excellent communication skills
- Team player
- Resilient attitude when faced with unpredictable or emotionally demanding situations
- Ability to lift 18 kg (40lbs) and pull 45 kg (100 lbs)
- 1 year of customer service experience in a fast paced environment
- Clean driving record accompanied by a full G License required
- Clerical and/or office administration experience an asset
- Must have open availability including days, evenings, weekends, and holidays
- Must be available to work a 10 hour work day

**We Can’t Wait to Meet You**

Please forward your resume and cover letter to:
Elizabeth Westover

Cat Adoption & Education Centre Manager

Ontario SPCA and Humane Society

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however; only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

**Job Types**: Full-time, Permanent

**Salary**: $22.42 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 10 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Animal Care: 3 years (required)
- Customer service: 1 year (required)
- Supervising: 1 year (preferred)

Work Location: In person