Patient Care Coordinator

Come join our dynamic, growing team at the **West Island Colorectal Clinic**

We care about the well-being of our patients and our community by offering exceptional, patient-oriented, personalized care. We are looking for a bilingual **Patient Care Coordinator** to join our clinic. This is an opportunity to be the expert manager for a specialized service and if you have a passion for delivering impeccable customer service, supporting patients through their care trajectory, and adept at managing administrative duties, then this role is for you

This is a Full Time permanent, position, on-site, weekdays (5 days per week).

The **Patient Care Coordinator** is the main point of contact for the clinic and serves as the liaison between the medical teams and patients. Their main responsibility is to provide outstanding customer service, schedule appointments, manage administrative duties, and maintain accurate, confidential patient records. The role requires exceptional communication skills, attention to detail, empathy, good judgment, the ability to work independently and to handle multiple tasks in a fast-paced environment.

**Main responsibilities**:

- Greet patients in a friendly, professional manner
- Establish and maintain confidential electronic medical records (EMR), in compliance with all relevant health regulations (ie. HIPAA), to ensure patient privacy and data security
- Schedule appointments in the scheduling system, ensuring optimal utilization of the physicians’ time and reschedule appointments as necessary
- Provide all necessary preparation instructions to patients
- Manage patient care trajectory through clinic experience - from initial appointment, visit, all follow-ups, and all on-going communications
- Maintain and update digital patient records, ensuring accuracy and confidentiality
- Build relationships and coordinate with other health care stakeholders (other physicians, nurses, hospital staff) to ensure optimal patient flow.
- Guide patients to complete insurance forms and provide letters, off-work notes to patients
- Collect payments, outstanding balances and provide relevant documentation.
- Manage electronic and paper-based documents : digitize, file, and manage all records in an efficient and accurate manner.
- Assist in managing office supplies, equipment and ensure the working area is clean, organized and presentable.

**Qualities sought**:

- Exemplary communication skills both written and oral
- Empathy, compassion and professionalism with a patient-centred approach
- Good judgment and resourcefulness are essential skills
- Exceptional organizational skills and attention to detail.
- Able to manage time, multi-task, and prioritize workload
- Strong sense of dedication, responsibility and accountability.
- Capability to work independently, proactively as well as being a strong team player.
- Proficient in using MS Office, Apple environment
- Familiarity with the electronic medical record (EMR) - MYLE/Medfar an asset
- Knowledge of medical terminology desirable
- Previous experience will be considered an asset
- High school diploma or equivalent
- An advanced degree /diploma (Bachelors, diploma AEC, DEP, DES) are strong assets

Note: The job description provided above is a general outline and may vary somewhat depending on the specific requirements and needs of the healthcare facility.

**Salary**: $50-60,000 based on experience.

**Benefits**:

- On-site parking
- Paid time-off

Venez vous joindre à notre équipe dynamique et en pleine croissance à la **Clinique Colorectale de l’Ouest **

Nous nous soucions du bien-être de nos patients et de notre communauté en offrant des soins exceptionnels, personnalisés et axés sur le patient. Nous recherchons un **Coordonnateur Bilingue des Soins aux Patients** pour se joindre à notre clinique. Il s'agit d'une opportunité d'être le ou la gestionnaire expert(e) d'un service spécialisé et si vous avez la passion d'offrir un service à la clientèle irréprochable, d'accompagner les patients tout au long de leur parcours de soins et d'être adepte dans gestion des tâches administratives, ce rôle est pour vous

Poste à temps plein, permanent, journée semaine, en présentielle.

**Principales responsabilités**:

- Accueillir les patients de manière amicale et professionnelle
- Établir et maintenir les dossiers médicaux confidentiels électroniques, conformément à toutes les réglementations pertinentes (ex. HIPAA), pour assurer la confidentialité des patients et la sécurité des données
- Planifier les rendez-vous dans le système de planification en assurant une utilisation optimale du temps des médecins et recéduler les rendez-vous si nécessaire
- Répondre au téléphone et aux courriels de la clinique de manière courtoise et professionnelle pour assurer un service à la clientèle impeccable dans la gestion des préoccupations et des demandes des patients et fournir des suivis précis et opportuns
- Fournir