Patient Engagement Coordinator

POSITION FUNCTION

ESSENTIAL FUNCTIONS
- Collaborate with clinical operations team on designing enrollment and retention initiatives and contingency plans to optimize patient enrollment
- Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for multiple studies
- Obtain and maintain accurate documentation of patient information in clinical trial management system
- Review, call and update sponsor patient portals as needed
- Schedule and reschedule Prescreen and Screen visits
- Conduct database query reviews and outbound calls to assess study interest
- Provide study metrics and ongoing feedback on recruitment outcomes
- Links and manages leads from social media ads, web leads, physician referrals, refer-a-friend, and any other incoming form of leads, patient information data entry for recruitment and enrollment
- Participate in community engagement activities and health initiatives to promote Centricity Research and outreach
- Deliver high-level customer service and maintain teamwork
- Perform other duties as requested or assigned related to patient recruitment and enrollment.

EDUCATION/EXPERIENCE

**Minimum**:

- Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting
- Proficient in both English & French

**Preferred**:

- Experience in sales and/or patient recruitment

CORE COMPETENCIES/SKILLS
- Prerequisite (Essential):_
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Ability to work under mínimal supervision, identify problems and help find solutions
- Strong team player
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Proficiency in electronic health records and/or medical terminology
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines preferred
- Foundation:_
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
- Leadership:_
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills

PHYSICAL DEMANDS
- Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 - 20lbs)

WORKING CONDITIONS
- Modern medical office environment or home environment
- Required to follow all healthcare industry OHSA and OSHA guidelines
- Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
- Some positions may require overnight/weekend hours

**BENEFITS**:

- Opportunities to work with internationally renowned physicians
- Comprehensive health benefits, competitive salary
- RRSP or 401(k) contribution matching
- Continued opportunities for growth & development; yearly education allowance
- Paid holiday closures and employee appreciation days off

EDUCATION/EXPERIENCE

**Minimum**:

- Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

**Preferred**:

- Experience in sales and/or patient recruitment

CORE COMPETENCIES/SKILLS
- Prerequisite (Essential):_
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Ability to work under mínimal supervision, identify problems and help find solutions
- Strong team player
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Proficiency in electronic health records and/or medical terminology
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines preferred
- Foundation:_
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
- Leadership:_
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills

PHYSICAL DEMANDS
- Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 - 20lbs)