Multi-unit Foodservice District Manager

This job contributes to Mini-Donut Express success by leading event and store operations within Eastern Ontario district to create and maintain the Mini-Donut Express Experience for our customers and vendor partners.

The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the stores within the assigned district. The majority of time is spent developing store management talent, overseeing the district's store management workforce, making management staffing decisions, ensuring district-wide vendor partner satisfaction and product quality, managing the district's financial performance, and managing the health and safety portfolio according to our vendor partners specifications.

Responsibilities and essential job functions include but are not limited to the following:
**Leadership** - Setting goals for the work group, developing organizational capability, and modeling how we work together:

- Develops the store management team within the district to deliver legendary customer experiences in all stores.
- Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
- Manages through unusual events to keep district operating to standard.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Mini-Donut Express Inc.
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
- Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.

**Planning and Execution** - Developing strategic and operational plans for the work group, managing execution, and measuring results:

- Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
- Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
- Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.

**Business Requirements** - Providing functional expertise and executing functional responsibilities:

- Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Finance and Vendor Partner development.
- Ensures adherence to applicable wage and hour laws for non-exempt partners and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance

**Business Partner Development & Team Building** - Providing partners with coaching, feedback,
and developmental opportunities and building effective teams:

- Challenges and inspires business partners to achieve business results
- Develops and maintains positive relationships with partners in the district by understanding and
addressing individual motivation, needs and concerns.
- Ensures business partners adhere to legal and operational compliance requirements.
- Manages district-wide store management team.

**Summary of Experience**:

- Progressively responsible foodservice retail experience (5 years)
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Foodservice management experience

**Required Knowledge, Skills and Abilities**:

- Ability to manage the overall operations of multiple stores independently
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- Ability to handle confidential and sensitive information
- Working knowledge of business processes and system development

**Education**:

- College degree in business or a closely related field may substitute for a portion of the required
experience
- High school or GED

**Salary**: From $68,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability