Servicenow Business Process Consultant

Established in 1935, Fujitsu is a manufacturer of one of the world’s fastest supercomputers and an Elite ServiceNow partner, with presence in over 100 countries. We build innovative solutions that address customers’ business challenges and solve societal issues. We have been chosen for inclusion in the Dow Jones Sustainability World Index (DJSI World) and the world’s leading Socially Responsible Investment (SRI) Index.

**Fujitsu Right Now**:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our core values of trust, aspiration, and empathy are emulated in our work with our clients as well as how we treat each other.

**What we offer**:

- The opportunity to meet our clients where they are and guide the ServiceNow solutions to new heights; work with multiple sectors both with our existing client base and new customers
- Unrivalled investment and training in you and your career; a support system
- Stimulating environment offering ongoing learning opportunities
- Culture of innovation and inspiration both with ServiceNow and other exciting practices and products
- Competitive salary and generous benefits
- A very flexible and creative environment for everyone

**Role and Accountabilities**:

- Build a customer-focused relationship with middle to high tier clients to identify business challenges and arrive at the best solution
- Conduct needs analysis, establish project specifications, and identify solutions to customers’ business challenges.
- Compile business data using industry-specific knowledge to gain insight into a business organization and operating structure.
- Lead engagement as the Subject Matter Expert (SME) on relevant best practices
- Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Contribute to the development of customer value objectives and plans to realize the value.
- Experience educating customers on Process KPIs and best practices.
- Become trusted advisor status with the customer throughout the engagement
- Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
- Provide support, training, and mentoring to other members of the team
- Contribute to the intellectual property of the ServiceNow Practice.

**Qualifications Skills and Experience Requirements**:

- Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
- Demonstrated knowledge and experience with ServiceNow platform technologies
- Minimum 5 years’ experience in process definition, improvement, and re-engineering
- Minimum 5 years’ experience developing requirements documentation, project artifacts and process documents
- Extensive experience in process management competencies
- Experience with workshop facilitation and management of functional requirements
- Experience with assessments and executive level communications
- Demonstrated ability in providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option.
- Bachelor's degree or equivalent (minimum 6 years) work experienced

**Skills and Certifications**
- Working knowledge of the ServiceNow platform, with the ability to work with a solution architect to translate business requirements into stories and customer success criteria
- ITIL V3 or ITIL 4 Certification
- Business Process Management (BPC) training/certification
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and customer presentation skills
- Successful teamwork experience & demonstrated leadership abilities
- If applicable: Certifications relevant to SecOps/GRC - CISA, CISSP, CISM, CoBIT
- If applicable: Certifications relevant to SPM - SAFe, Agile, PMP, PfMP

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- Fujitsu at a Glance _
- Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. _
- We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This h