Social Worker, Adult Day Program

Job Description

Reporting to the Manager, Client Services the Social Worker is accountable for seamless service experience that meets the individual needs of the client, family and / or customer, compliance with legislation through proper documentation, and has the ability to communicate with various levels within the organization in a clear and concise manner. The Social Worker works closely with client intake, consultation and service delivery staff, and leads by example, demonstrating professionalism and enthusiasm in all dealings.

**We are looking for**: a full-time, permanent Social Worker

**Salary**: Commensurate with experience

**Hours of Work**: 34 hours per week. Role is based at the Joseph & Wolf Lebovic Jewish Community Campus 9600 Bathurst Street, Vaughan ON (Rutherford Rd.& Bathurst St.) with occasional community visits

**Reports to**: Manager, Client Services

**Responsibilities**:
Client Service Experience - Excellence and Quality Improvement
- Ensure that clients and their families experience a high quality and responsive social work service.
- Provide information, advice and support to the client and the family regarding the plan of care.
- Conduct ongoing assessment of the client’s needs while on your case load and revise the plan of care for the client as required.
- Provide counseling to the client/caregiver and initiate support linkages for the client/caregiver with internal and community resources.
- Coordinate service requirements and advocate on behalf of the client/caregiver to ensure the receipt of appropriate and timely services.
- Lead and participate in consultation services and case conferences with service providers to discuss care plans and service needs.

Information Management and Reporting
- Prepare and ensure accurate, thorough and timely recording of client information including reports,

correspondence, legal forms, and ensure all information is up-to-date in the information management system and documented in accordance to departmental policies and procedures and legislation and College requirements.
- Compile and complete case files documents in preparation for discharge.
- Develop and implement appropriate short and long term care plans for the client/caregiver based on the results of the assessment tool used within the organization.

Team Building and Leadership
- Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example.
- Demonstrate the ability to support and work cohesively in a team environment
- Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
- Provide consistent communication and feedback to all within her/his Team and, the Manager of Client services and Senior Management where appropriate.
- Act as a change agent to positively encourage others and manage change

Management of Relationships with External Partners
- Actively develop and foster trust-based and collaborative partnerships with external customers from key organizations, such as Sinai Health and LHIN’s.
- Identify opportunities to demonstrate Circle of Care’s service assets and commitment to excellence to key funders.
- Identify and develop opportunities to expand market share in the area of social work and related services.
- Actively participate on Community-based committees / projects and ensure that Circle of Care’s assets, interests and desires are represented and listened to.

Management of Relationships with Internal Partners
- Provide service / process communication to key internal stakeholders, inclusive of expectations, problem solving and troubleshooting support.
- Lead and / or participate on internal cross-functional project teams to lend skills, competence and product knowledge.
- Lead by example with Internal Partners and demonstrate the organizational values in all personal behaviours.

Health and Safety Management
- Responsible for identifying health and safety concerns and injury reporting
- Participate in health and safety processes and procedures
- Participate in maintaining a safe workplace environment
- Participate in all health and safety training initiatives

**Qualifications**:

- A M.S.W or B.S.W., with a healthcare focus, from an accredited institution; or equivalent. Registered with the Ontario College of Social Workers and Social Service Workers.
- 2 years of experience in a healthcare client service environment. Day Program, LTC or retirement facilities experience preferred.
- Experience in providing clinical consultation for professional social work staff.
- Superior knowledge and understanding of gerontological and mental health issues as well as experience with the seniors' population particularly related to diagnosis of cognitive impairment.
- Experience working with caregivers preferred.
- Extensive knowledge of community resources, health care and social service systems.
- Excellent interpersonal and communication skills.
- Stro