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Assistant Front Desk Manager

2 weeks ago

Niagara Falls, Canada Vittoria Hotel & Suites Full time

**Overview**:
**Responsibilities**:

- Manage the front desk operations efficiently
- Greet and assist guests in a professional and friendly manner
- Handle phone calls and inquiries promptly and professionally
- Check-in and check-out guests accurately
- Ensure guest satisfaction by addressing their needs and resolving any issues
- Coordinate with other departments to ensure smooth operations
- Maintain cleanliness and organization at the front desk area

**Requirements**:

- Previous experience in a front desk or hospitality role
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and office equipment
- Multilingual abilities are a plus
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Supervising: 2 years (preferred)
- Hotel: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person