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Auto Parts Counter Person

2 weeks ago

Markham, Canada Accel Auto Parts Full time

**Accel Auto Parts **is a local supplier of automotive parts in Markham, Ontario. We have an extensive catalog of parts ranging from performance to OEM replacements. We also offer delivery services and service many local garages.

We are currently seeking ambitious & capable individuals to join our growing team

**What will I be doing at Accel Auto Parts?**
- Respond to telephone and written inquiries regarding sales order verification, order status, price negotiations, order processing & cancellations, issuing refunds, handling returns, and resolving escalated complaints.
- Ensure a high level of technical support knowledge among Customer Service team members. Resolve issues with a high level of care and attention to customers’ needs.
- Be available to team members and offer guidance and coaching to improve team members.
- Resolves problems immediately within the authority and refers to the Director for additional support as needed.
- Support Store Owner to ensure daily tasks and projects are completed in a timely manner.
- Be a part of a dynamic and diverse team.

**What is required of me?**
- Successful completion of a Secondary School diploma and/or training in automotive sales
- Minimum 1-year experience in customer service or related field
- Demonstrated knowledge of complaint and conflict resolution
- Demonstrated problem-solving and decision-making skills
- Strong written and verbal communication skills to respond to customer inquiries
- Proven ability to work in a team-based environment where teamwork is paramount
- Multilingualism (preferred)

**What can Accel Auto Parts offer you?**
- Career growth and development
- Competitive salary and incentive pay
- Group benefits
- A friendly work environment where after-work outings are not uncommon

**What do you need to know before applying?**
- Full-time position
- Must be available from Monday to Friday 9:00 AM - 6:00 PM. Weekend availability is preferred.
- Training is on a full-time basis and consists of on-the-job training.

**Accel Auto Parts **is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8-hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work remotely:

- Not Available

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person