Front Desk Agent
1 week ago
Front Desk Agent jobs in Hinton, AB
Best Western Plus Inn & Suites jobs in Hinton, AB
The Best Western Plus Inn & Suites is seeking a Front Desk Agent to join our team. If you are outgoing, friendly and reliable please review the below Job Description and respond with a resume and join the worlds largest hotel family.
**Front Desk Agent**
**Job Summary**:
To assist each guest during check-in as well as check-out. To ensure that each guest has a pleasant stay and that all needs and expectations are met in a timely and professional manner.
**Responsibilities Include**:
- Checking guests In and Out
- Making reservations (in person, on the phone, from E-mail)
- Answering the phone in a professional manner
- Answering guests' questions
- Places to eat
- Things to do or see while in the Hinton area
- Keeping the front desk clean and presentable
- Maintain the cleanliness of the lobby
- Up-sell the hotel to potential guests and clients
- Has a 'can-do' attitude and responds pleasantly and promptly to guest needs.
- Willing to assist in performing extra tasks and duties as assigned.
- Demonstrates sound judgement when facing unexpected situations.
**Qualifications**:
- Some customer service experience preferred but not necessary
- High School education or equivalent
- Strong verbal and written communication skills
- Strong computer skills: Microsoft Office (Excel, Word, Outlook)
- Experience working with Visual Matrix preferred but not necessary
- Upbeat and friendly attitude
- Comfortable handling all forms of payment
- Must be able to lift and carry up to 40 pounds
- Must be able to stand and walk for several hours at a time
- Flexible availability, willing to adjust to various shifts depending on business needs, we are open 365 days a year, 24 hrs a day
**Job Types**: Full-time
**Salary**: $16.50-$17.50 per hour
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$18.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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